0430台中Mazda保養糾紛請益 - 保養
By Queena
at 2021-05-01T00:36
at 2021-05-01T00:36
Table of Contents
事先聲明,本篇文意不在帶風向,而是具體陳述今日(4/30)小弟在台中Mazda某經銷商
保養廠實施一萬公里保養的體驗,並加入一些個人感受。想聽聽版友們對此事的客觀意見
。
小弟去年12月牽CX5,里程數94xx,今天做一萬公里保養。
牽車時在出納櫃檯文件簽一簽,其中還有一張核對廢品的資料,說稍後技師會和我核對廢
品,要我先簽名。
後來技師帶我去領車,就說車子好了,沒有核對檢查項目,也沒有和我核對更換的廢品。
我想說應該沒差,就離開了。
後來車子開了約莫20分鐘,儀錶板顯示SBS系統故障、前鏡頭感應器故障。致電車廠後辦
完事匆匆趕回車廠。
技師檢查後,說是感應器’’程式’’問題(?!?!),要幫我叫原廠貨下週再來更換。還提
及他們也沒遇過CX5壞前感應器鏡頭的..。我覺得很奇怪,致電先前在台北購車的業務,
也說沒聽過正常使用下CX5壞前感應鏡頭,更何況是不到半年的新車,不排除可能是保養
過程有疏失。
和維修技師表達我的疑慮後,他找了另一個資深一點的技師來和我講,結果說法變成電壓
還是電流的問題。第一位說是程式問題,讓我覺得是不是想隨便把客人打發走?後來資深
技師開始說一堆他們保養流程的SOP(心裡想關我啥事..),但結論一樣說不是他們保養
過程的疏失造成,談話間甚至找來另一名技師三個人圍著我講...。
技師還開元件的log檔說我的零件在幾公里的時候就壞了,想表達本來就壞了,不關保養
的事。但我很頻繁在使用自動跟車定速,幾乎每天開都用,去保養前都沒問題,保養完就
壞。且儀表板也是在保養後才跳出故障顯示。
我個人是認為可能是保養過程造成的元件損壞,但我也不是汽修專業,也沒辦法提出什麼
有利的證據。但我不覺得我買新車遇到這種事還有義務負擔請假多跑幾趟車廠的時間跟油
錢成本,小弟在外商今天也沒放假特別請假QQ
後來在車廠無法達成共識,叫了料也要至少下週才能換,就先離開車廠了。後來車廠打來
說願意未來五次保養多折5%零件費用,希望這次事情就先這樣。自己想想一次保養零件大
概也才2.3000塊,分兩三年一次賠個100多塊我個人是覺得沒感受到什麼誠意。
雖然可能會引來一些砲轟留言,但小弟是第一次買車,花了一百多萬結果換來這種品質還
有服務,未來換車可能會再多考慮一下了。
原台北購車業務建議我直接反應給總公司,預計下週一營業時間會致電反映,不知道會怎
麼處理。
希望聽聽前輩們的意見,到底是我太奧客,還是我的疑慮真的有理?要鞭請小力一點QQ
謝謝大家
--
保養廠實施一萬公里保養的體驗,並加入一些個人感受。想聽聽版友們對此事的客觀意見
。
小弟去年12月牽CX5,里程數94xx,今天做一萬公里保養。
牽車時在出納櫃檯文件簽一簽,其中還有一張核對廢品的資料,說稍後技師會和我核對廢
品,要我先簽名。
後來技師帶我去領車,就說車子好了,沒有核對檢查項目,也沒有和我核對更換的廢品。
我想說應該沒差,就離開了。
後來車子開了約莫20分鐘,儀錶板顯示SBS系統故障、前鏡頭感應器故障。致電車廠後辦
完事匆匆趕回車廠。
技師檢查後,說是感應器’’程式’’問題(?!?!),要幫我叫原廠貨下週再來更換。還提
及他們也沒遇過CX5壞前感應器鏡頭的..。我覺得很奇怪,致電先前在台北購車的業務,
也說沒聽過正常使用下CX5壞前感應鏡頭,更何況是不到半年的新車,不排除可能是保養
過程有疏失。
和維修技師表達我的疑慮後,他找了另一個資深一點的技師來和我講,結果說法變成電壓
還是電流的問題。第一位說是程式問題,讓我覺得是不是想隨便把客人打發走?後來資深
技師開始說一堆他們保養流程的SOP(心裡想關我啥事..),但結論一樣說不是他們保養
過程的疏失造成,談話間甚至找來另一名技師三個人圍著我講...。
技師還開元件的log檔說我的零件在幾公里的時候就壞了,想表達本來就壞了,不關保養
的事。但我很頻繁在使用自動跟車定速,幾乎每天開都用,去保養前都沒問題,保養完就
壞。且儀表板也是在保養後才跳出故障顯示。
我個人是認為可能是保養過程造成的元件損壞,但我也不是汽修專業,也沒辦法提出什麼
有利的證據。但我不覺得我買新車遇到這種事還有義務負擔請假多跑幾趟車廠的時間跟油
錢成本,小弟在外商今天也沒放假特別請假QQ
後來在車廠無法達成共識,叫了料也要至少下週才能換,就先離開車廠了。後來車廠打來
說願意未來五次保養多折5%零件費用,希望這次事情就先這樣。自己想想一次保養零件大
概也才2.3000塊,分兩三年一次賠個100多塊我個人是覺得沒感受到什麼誠意。
雖然可能會引來一些砲轟留言,但小弟是第一次買車,花了一百多萬結果換來這種品質還
有服務,未來換車可能會再多考慮一下了。
原台北購車業務建議我直接反應給總公司,預計下週一營業時間會致電反映,不知道會怎
麼處理。
希望聽聽前輩們的意見,到底是我太奧客,還是我的疑慮真的有理?要鞭請小力一點QQ
謝謝大家
--
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By Olga
at 2021-04-30T11:03
at 2021-04-30T11:03