irent車輛的整潔稽查--這完全不行啊... - 開車
By John
at 2022-01-07T00:55
at 2022-01-07T00:55
Table of Contents
提醒:本文可能有點廢,而且是具有強烈主觀看法的文章,如感不適請多包涵
https://imgur.com/CjbZ0hz.jpg
有在使用共享租車的各位朋友,應該都可以理解這類型的自助租車,車況跟整潔度肯定不
如門市提供的短租車輛,能維持得多好得看巡迴整備人員的工作效率。目前市場上主流的
三家共享車系統-irent Smart2GO Zipcar,各自維護車輛的SOP都不太一樣,Smart2Go的
車輛只要出租過一次,就要等待清潔人員整備過後才能再次出租,這樣的翻桌率最差,但
車輛的整潔度應該可以維持得不錯,Zipcar則是每台車都有固定的清潔時間,每周一次,
至於irent……我還真的不知道他們是怎麼維護的。
Irent車輛數最多,服務範圍最大,還細分成定點租還跟隨租隨還,定點租還可能還好說
,隨租隨還車輛數大而且地點極度分散不固定,維護難度極高。以我自己的使用經驗,定
點租還的車整潔程度是壓倒性的大過隨租隨還的Prius C,而且隨租車的整潔度與車況正
呈現下降趨勢,車內有垃圾,煙味,詭異物品和不良車況的機率越來越高,嚴重降低使用
者體驗品質。但這麼多irent車輛中,有一種車理論上應該要獲得最好的維護品質,就是
設在短租門市的定點租還車,要是連門市旁的車輛都無法維護好整潔和車況,那還有甚麼
車是可以維護得好的?
https://imgur.com/JEIwfUm.jpg
不過事實上,門市旁的irent還真的沒辦法完全維持好整潔度,去年曾經租過一次門市附
設irent站點的Corolla Cross,那個車內整潔度實在令人搖頭,以下請看圖。
https://imgur.com/fZYDnox.jpg
(車內燈旁被黏貼使用過的OK蹦)
https://imgur.com/uQJLDSL.jpg
(後座地墊不潔)
https://imgur.com/BbV86Pi.jpg
(座位下有垃圾)
https://imgur.com/mATQWJ9.jpg
(座位縫隙中有廢棄口罩)
https://imgur.com/bE7R2ej.jpg
(垃圾,還有食物殘渣)
https://imgur.com/qK49m0C.jpg
(後車箱底板斷裂)
https://imgur.com/b3GI6Mb.jpg
摁,車子髒就算了,內部整潔狀況真的很不理想,尤其有廢棄口罩這點更是令我難以接受
,irent的清潔工作看起來做得相當不到位,而且這還是門市附設和管理的車輛,外部站
點的清潔工作做得怎麼樣我就不必多說了。即使我後來有和客服客訴過這件事,但誰知道
有沒有改進呢?
https://imgur.com/nORRwgb.jpg
於是最近我又找了某門市附設的irent車輛進行稽查,車款一樣是Corolla Cross,以下是
考察證據:
https://imgur.com/gyg7U06.jpg
https://imgur.com/JQL10B2.jpg
車輛外觀維持得還可以,這就有賴各位使用者的細心照顧,才能讓這些車輛外觀盡量保持
得更完整,不過根據經驗,這蠻困難的。
https://imgur.com/oA1ugdB.jpg
https://imgur.com/M57u4du.jpg
車內空間雖不像上次那麼糟糕,但仔細檢查還是有一些不夠好的細節。
https://imgur.com/FHxFEz8.jpg
中控台上方不知道被甚麼東西噴到,有劣化跡象,也沒辦法透過清潔排除。
https://imgur.com/iQlD4rH.jpg
椅縫中間還是有垃圾,上次是口罩這次是垃圾,這個地方很容易被漏掉。
https://imgur.com/laPAuXS.jpg
排檔座跟杯架有些許髒污沒有清除。
https://imgur.com/1FQ6hgw.jpg
後地墊髒污,這還是一樣沒有被改善。
https://imgur.com/mYFjaXO.jpg
後車箱配備完好,沒有損壞。
https://imgur.com/R9RaHWc.jpg
座位下方有少許垃圾,還有一塊錢銅板。
https://imgur.com/5IJ2XFx.jpg
https://imgur.com/N55iOJg.jpg
https://imgur.com/1XSVz0a.jpg
這台車的車胎相當不尋常,四條胎就用了三種不同廠牌不同型號的胎款,前輪一邊是
FALKEN一邊是橫濱,後輪是標配的瑪吉斯PREMITRA 5。這可以推估在某個時間點的某個使
用者用車途中,車輛可能遭遇過爆胎事故,前輪被迫用上兩種完全不同的胎款。
所以,這樣的清潔程度是及格的嗎?我認為以共享車來說大概有70分,但老實說還可以再
更好,畢竟一開始就不能期待共享車跟一般短租車有一樣的清潔頻率的品質,而且這台車
已經是irent中最有機會也最容易清潔的(放在門市旁邊),門市旁的車都如此,隨租車的
清潔度如何不用我多說各位都懂。
最後,根據最近使用共享車的經驗,有幾點想提出來跟各位分享與討論:
1.不明車損究責問題
先說,這並非發生真的事故,而是關於車上一些不明來源的車損。先看以下這篇文章:
https://www.mobile01.com/topicdetail.php?f=397&t=6514880
大概就是,車輛已經使用完畢後,過了相當一段時間才接到和運來電告知車上有不明車損
,由於沒有報警出險必須全額賠償。通常會出現爭議的車損,幾乎都是在還車過後才被告
知有這回事,而因為沒有報警被請求全額賠償,租還車時拍攝的照片被以”系統問題導致
遺失”為由無法比對,或是租車人偷懶沒拍,就此陷入進退不得的尷尬場面。
這樣的求償方式難免被人當作翹竹槓,畢竟事後再對不明車損求償就不能用保險,也沒有
安心免責可以用。而且有的時候求償的時間點距離租車間隔太久,租車人自己也不見得記
得這回事,照片也不一定能證明損傷的責任歸屬,最後到底要花錢消災還是擺爛不管,很
難有個完美的答案。
2.胎紋要特別注意
https://imgur.com/1QsMZsz.jpg
由於irent車輛維護頻率非常不固定,很多車輛問題不會被有效地察覺,特別是胎紋。我
就曾經看過一台固定點的irent,胎紋一顆被磨成光頭胎,一顆被磨到鋼絲都爆出來了也
沒換,另外兩顆都磨到安全線以下,如果沒有及時被發現,難保某個租客在用車過程中徹
底爆胎,造成不可挽回的事故。而其他的清潔問題,包括垃圾,菸味就不再多說,基本上
隨租的Prius C都最好先假設車內有煙味,這樣才不會太生氣。
3.Corolla Cross不適合開車經驗少的租客使用
https://imgur.com/fC0u4UM.jpg
這也是親身觀察的案例,Corolla Cross車頭有個角度讓車頭下方的距離感很難抓,加上
往後看的視覺死角大,兩顆倒車雷達偵測範圍小,整題來說我不認為是一台對駕駛經驗普
遍不多的irent使用者友善的車種。特別是後照鏡反射範圍,基本上可以當作聊勝於無的
程度,irent的Corolla Cross也不可能有倒車顯影或360環景,駕駛這台車時必須十分小
心。我已經有一個朋友駕駛irent 的Corolla Cross時發生事故,根據本人表示是對這台
車的車頭車尾距離感難以拿捏造成的,不知道各位對Corolla Cross這台車有沒有類似的
看法?
總而言之,相較於其他共享車,irent的服務品質各方面來說都是越來越差的,特別是整
潔和車況維持兩點。當然車損求償和車輛收費不斷漲價也是個問題,但最基本的使用體驗
都沒辦法拉高,最終也只是讓更多人選擇放棄共享車,乾脆自己買一台車。有關irent的
使用心得還很多可以談的,有機會在來講些其他方面的問題,先這樣。
--
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