KIA台灣總代理超爛的售後服務 - 保養

By Zanna
at 2023-03-22T18:25
at 2023-03-22T18:25
Table of Contents
圖片重新上傳過了,但順序我沒有特別注意
https://i.imgur.com/MTGmk4P.jpg
https://i.imgur.com/7hyuzKL.jpg
https://i.imgur.com/43tXS7m.jpg
https://i.imgur.com/715bS0l.jpg
https://i.imgur.com/pUuAp1U.jpg
https://i.imgur.com/zFALJxv.jpg
https://i.imgur.com/jZRvgLz.jpg
https://i.imgur.com/9LhXhaF.jpg
https://i.imgur.com/HgTV2Kt.jpg
https://i.imgur.com/tTTDdAU.jpg
※ 引述《going1023 (心寬)》之銘言:
: 跟大家回報,剛剛kia打電話來了,表示願意提供三個車門做更換,但是工資約七千要由
: 我負擔。
: 因為我已自行換一個門,所以協商後,結果是提供二個門免費更換及更換其他部份生鏽的
: 套件。是的,我退讓了,因為整整持續了一年,真的累了。
: 同時希望我先撤文及更換時簽保密條款。所以處理好時,我就要刪文了。
: 謝謝大家,是大家的力量讓總代理願意善後。
: 最後要說的是,我這輩子再也不會買韓系車及森那美起亞這個代理商所代理的任何商品。
: 遇到問題都是把消費者當白痴,推卸責任,事不關己,非要消費者去消保會投訴及公開到
: 網路,才願意面對處理。
: ※ 引述《going1023 (心寬)》之銘言:
: : kia,carens,2016買全新的,都在高雄民族服務廠保養,2022年初發現左後門生鏽嚴
: 重
: : ,當時有做更換。
: : 2022年9月時,發現另外三個門都從裡面生鏽,鏽出,且鏽穿。前面二個門,後面二個
: 門
: : ,生鏽位置是對稱的。
: : 明顯車子的防鏽處理沒有做好。
: : 家裡有另外二台日系車,使用時間更久,完全沒有此情況。
: : 會發現生鏽是因為烤漆膨脹起來,在此之前沒有任何技師告知此情況。這部份明顯有保
: 養
: : 時未盡檢查之責任,我有告知保養廠及總代理客服,皆未得到回覆。
: : 協商未果後,於2023,2月撥總代理客服反應,要求做檢查及鑑定,並要求更換生鏽的
: 三
: : 個車門,至少反應三次,至今無任何回覆。
: : 這就是號稱世界前三大車廠的售後服務?
: : 2023/3月,總代理在沒有實際勘查的情況下,依然回覆保固已過。
: : 3/22,自行花錢更換右後門,拆下來後,連防撞鋼樑都鏽蝕嚴重,鏽屑滿地。
: : 這種問題不承認疏失,也不願意善後,你還要買這個代理商的車子嗎?
: : https://i.imgur.com/mqFSjJ4.jpg
: : https://i.imgur.com/FFfCgTe.jpg
: : https://i.imgur.com/QJPbPyY.jpg
: : https://i.imgur.com/YBw59H3.jpg
: : https://i.imgur.com/taQyfKF.jpg
: : https://i.imgur.com/v2VPKXD.jpg
: : https://i.imgur.com/vx4yMoQ.jpg
: : https://i.imgur.com/QYnIZG5.jpg
: : https://i.imgur.com/JuXrbd0.jpg
: : https://i.imgur.com/Le1dh4S.jpg
--
https://i.imgur.com/MTGmk4P.jpg










※ 引述《going1023 (心寬)》之銘言:
: 跟大家回報,剛剛kia打電話來了,表示願意提供三個車門做更換,但是工資約七千要由
: 我負擔。
: 因為我已自行換一個門,所以協商後,結果是提供二個門免費更換及更換其他部份生鏽的
: 套件。是的,我退讓了,因為整整持續了一年,真的累了。
: 同時希望我先撤文及更換時簽保密條款。所以處理好時,我就要刪文了。
: 謝謝大家,是大家的力量讓總代理願意善後。
: 最後要說的是,我這輩子再也不會買韓系車及森那美起亞這個代理商所代理的任何商品。
: 遇到問題都是把消費者當白痴,推卸責任,事不關己,非要消費者去消保會投訴及公開到
: 網路,才願意面對處理。
: ※ 引述《going1023 (心寬)》之銘言:
: : kia,carens,2016買全新的,都在高雄民族服務廠保養,2022年初發現左後門生鏽嚴
: 重
: : ,當時有做更換。
: : 2022年9月時,發現另外三個門都從裡面生鏽,鏽出,且鏽穿。前面二個門,後面二個
: 門
: : ,生鏽位置是對稱的。
: : 明顯車子的防鏽處理沒有做好。
: : 家裡有另外二台日系車,使用時間更久,完全沒有此情況。
: : 會發現生鏽是因為烤漆膨脹起來,在此之前沒有任何技師告知此情況。這部份明顯有保
: 養
: : 時未盡檢查之責任,我有告知保養廠及總代理客服,皆未得到回覆。
: : 協商未果後,於2023,2月撥總代理客服反應,要求做檢查及鑑定,並要求更換生鏽的
: 三
: : 個車門,至少反應三次,至今無任何回覆。
: : 這就是號稱世界前三大車廠的售後服務?
: : 2023/3月,總代理在沒有實際勘查的情況下,依然回覆保固已過。
: : 3/22,自行花錢更換右後門,拆下來後,連防撞鋼樑都鏽蝕嚴重,鏽屑滿地。
: : 這種問題不承認疏失,也不願意善後,你還要買這個代理商的車子嗎?
: : https://i.imgur.com/mqFSjJ4.jpg










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