lexus車賣太好?服務? - 保養

By Freda
at 2018-05-26T19:31
at 2018-05-26T19:31
Table of Contents
近來車子又到需要保養時候,案例收到原廠通知,一打開信封差點暈倒
https://i.imgur.com/oZ4rj3X.jpg
https://i.imgur.com/QaMrdjG.jpg
是我要求太多還是怎樣?一間大公司今天再給客戶東西時都不用檢查?家中的volvo,賓士
從未遇到如此問題,就只有號稱客戶服務最好的lexus遇到,我覺得如果與其要這樣倒不
如不要寄好了,這樣才不會生氣!ps.自己也曾在服務業工作過,要給客戶的東西一定再
三確認,因為生意差是小事,商譽受損是大事!
看到大家的回應,我覺得如果我騎勁戰我當然不在意,但你今天是要給客戶的東西怎可不
謹慎一些?你在學校會教這種報告給老師?還有!環不環保這問題應該是要跟總公司反應
,這不在我的討論範圍,我個人都是以App來預約保養,我也覺得無須紙本。還有為什麼
打0800是因爲我不想讓人因此丟工作,我只是分享這問題而已!最候,家中的12年S60 T5
曾收過導航更新、冷氣系統檢查的通知。
--
https://i.imgur.com/oZ4rj3X.jpg
https://i.imgur.com/QaMrdjG.jpg
是我要求太多還是怎樣?一間大公司今天再給客戶東西時都不用檢查?家中的volvo,賓士
從未遇到如此問題,就只有號稱客戶服務最好的lexus遇到,我覺得如果與其要這樣倒不
如不要寄好了,這樣才不會生氣!ps.自己也曾在服務業工作過,要給客戶的東西一定再
三確認,因為生意差是小事,商譽受損是大事!
看到大家的回應,我覺得如果我騎勁戰我當然不在意,但你今天是要給客戶的東西怎可不
謹慎一些?你在學校會教這種報告給老師?還有!環不環保這問題應該是要跟總公司反應
,這不在我的討論範圍,我個人都是以App來預約保養,我也覺得無須紙本。還有為什麼
打0800是因爲我不想讓人因此丟工作,我只是分享這問題而已!最候,家中的12年S60 T5
曾收過導航更新、冷氣系統檢查的通知。
--
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保養
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