Nissan Tiida四年發現大吃機油,實際更早 - 保養
By Andrew
at 2021-10-27T22:00
at 2021-10-27T22:00
Table of Contents
(文長謝謝) (討論後標題我有稍改更精確了)
我前一輛車是不死老妖精小march,真的深愛它的品質穩定。後來2017年購入第二部車
Big Tiida給女兒上班使用,現在車內都還有新車香味。里程數在今年初4萬8千公里時
才發現在大吃機油。狀況是駕駛4778公里,機油從H掉到L 。真是中大獎,買到先天不良的
小白,加上後續廠商處理的態度,實在是無言了。
-------
今年初有一天心血來潮檢查車輛,奇怪,油表尺怎麼就到L了,我懷疑這車吃機油。和保養廠詢問時,接收到的訊息居然是「現在的車多少都會吃機油」。
Nissan日產車居然會吃機油? 我自己開車從Medeo、PRZ開到Escape,每部車都十幾二十
萬公里沒有這個問題。
現在回想起來,在一萬公里時在科學園區保養廠,技師有和我們說這開車太快了,原來這
就是有吃機油跡象。我一度以為是小女開快車,一再告誡,還真誤會她了。每天就開上下
班,路程10公里不到,車多人多,再怎麼操如何能將車操到吃機油? 明顯當時就是有機
油異常耗損問題,保養廠卻沒有明確告知消費者。
當然這樣的期望是多餘的,談到關鍵維修問題,我們得到的答覆是三年或10萬公里保固,
不好意思先生你的三年時效過了,你的保險沒有按時在公司保,所以沒有延長保固。修理
費可以幫你打七折,約5萬多。
所以我在你們這邊買的車五年不到、里程數五萬不到、都原廠保養,現在卻是由我自己發
現這車開五千公里不到就可以把機油從H吃到L,然後告訴我過保了所以廠商就不負責了
,我還要再花五萬多去修。這就是Nissan的文化。
企業社會責任蕩然無存。賣出設計製造重大瑕疵的車輛,保固期間回廠保養隻字不提,過
保了就讓消費者自認倒楣。新車有毛病繼續販售,還合理化吃機油屬正常現象,欺騙消費
者。 真的是大企業嗎?
---------
「三年或10萬公里」保固不是消費者選擇,而是企業為自己訂立包贏的立場,想延長保固
必須在原廠保險。每年保費比外保最少多一萬,在保固期內三年最少多三萬。然後規定定
期保養為5000公里一次,國外機油瓶上都有說1萬或1萬5換一次,怎麼到台灣就變成5000
公里必須換? 你的機油是有什麼玄機,為什麼有這麼大差距? 以每次回廠花費4000元起跳
,增加次數的保養費三年累加下來少說變相多收2萬。保險含保養總體加起來,相當於你
要多花5萬元以上原廠才願意保固。這不明擺從消費者口袋拿錢來支付保固?這個叫售後
保固?
Nissan身為國際大廠,如今,似乎是把獲利列為最高目標,顧客信賴和產品服務都不知道
跑哪去了。
前天去頭份保養廠交涉,技師將機油漏出確認機油量再將機油倒回。機油量已在最低點,
然後,居然例行告知後就將車交給我女兒開走了,也不作建議回填的動作。 身為保養廠
,你們堅持的保養安全係數在哪裡? 所謂「顧客至上」、「品質第一」、「安全為先」
理念在哪?
---------
為了保養廠說「車多少都會吃機油,是普遍現象」,因此我現在到哪裡都是去摸人家
車排氣管,發現Tidda車尾管,甚至Kicks的,還真的有這情形,其中還有嚴重的像吃冰淇
淋滿嘴油通通的狀況。摸了幾台Tiida、Kicks都是黑的,但摸其他廠牌卻不會如此。保養
廠和我說不能這樣土法評斷。是這樣嗎?
今天以合約來講我可能沒立場。但以消費者信賴來說,我是因為對小march的信任而信任
Nissan,進而購買Tidda。今天賣給我不良的產品,一出廠就是不良,就應該要負責任,而不是由消費者買單。何況這是專業的
機械結構,消費者無法在短期內發現缺點,且公里數這麼少甚至更早就出問題,明顯是車
廠品質的根本大問題,然後去原廠保養卻隻字未提,就放著讓人過保。
真的要問nisasan,我新車買出來,每天規律上下班開20公里,如此正常使用的車,車子
里程數四萬多時機油就可以在五千公里的駕駛內從H吃到L (約1000c.c.)。你現在要告訴
我這不是原廠機件的問題,而是我把車開壞了,責任由我承擔。 合理嗎? 我覺得,品質
的不良不可以用預設的法條去規避,這才是社會公理應該存在的地方。
-----------
抱歉讓大家看我嘮叨這麼久,這邊也是提供個經驗,如果手上有Tiida、kicks的車主,在
保固期內儘早注意有沒有這種現象,及早發現,不要像我這樣太信任車廠。
還沒購車或正想購車的車主,在選車之前,也可以用我這土法去多摸一些排氣管,看看狀
況。當然,一定要注意排氣管不燙了才能去摸。
我的心得是這樣,會吃機油嚴重的就是會冒藍煙;長期小量吃機油的,排氣管會一摸就是
黑的,吃越多,黑越嚴重。 像我這部目前摸起來就像燒焦鍋底的炭灰,黑黑一層。
我數十年來使用的車從Mondeo、PRZ,到目前的Escape,不是名車,而且還是網路上風評
不是很好的車廠的車。每部使用超過10年,公里數都將近20萬公里,我摸排氣管通通是乾
乾淨淨的。
所以我個人覺得,Nissan你們真的要檢討,真的要加油。不要把吃機油合理化了。
--
我前一輛車是不死老妖精小march,真的深愛它的品質穩定。後來2017年購入第二部車
Big Tiida給女兒上班使用,現在車內都還有新車香味。里程數在今年初4萬8千公里時
才發現在大吃機油。狀況是駕駛4778公里,機油從H掉到L 。真是中大獎,買到先天不良的
小白,加上後續廠商處理的態度,實在是無言了。
-------
今年初有一天心血來潮檢查車輛,奇怪,油表尺怎麼就到L了,我懷疑這車吃機油。和保養廠詢問時,接收到的訊息居然是「現在的車多少都會吃機油」。
Nissan日產車居然會吃機油? 我自己開車從Medeo、PRZ開到Escape,每部車都十幾二十
萬公里沒有這個問題。
現在回想起來,在一萬公里時在科學園區保養廠,技師有和我們說這開車太快了,原來這
就是有吃機油跡象。我一度以為是小女開快車,一再告誡,還真誤會她了。每天就開上下
班,路程10公里不到,車多人多,再怎麼操如何能將車操到吃機油? 明顯當時就是有機
油異常耗損問題,保養廠卻沒有明確告知消費者。
當然這樣的期望是多餘的,談到關鍵維修問題,我們得到的答覆是三年或10萬公里保固,
不好意思先生你的三年時效過了,你的保險沒有按時在公司保,所以沒有延長保固。修理
費可以幫你打七折,約5萬多。
所以我在你們這邊買的車五年不到、里程數五萬不到、都原廠保養,現在卻是由我自己發
現這車開五千公里不到就可以把機油從H吃到L,然後告訴我過保了所以廠商就不負責了
,我還要再花五萬多去修。這就是Nissan的文化。
企業社會責任蕩然無存。賣出設計製造重大瑕疵的車輛,保固期間回廠保養隻字不提,過
保了就讓消費者自認倒楣。新車有毛病繼續販售,還合理化吃機油屬正常現象,欺騙消費
者。 真的是大企業嗎?
---------
「三年或10萬公里」保固不是消費者選擇,而是企業為自己訂立包贏的立場,想延長保固
必須在原廠保險。每年保費比外保最少多一萬,在保固期內三年最少多三萬。然後規定定
期保養為5000公里一次,國外機油瓶上都有說1萬或1萬5換一次,怎麼到台灣就變成5000
公里必須換? 你的機油是有什麼玄機,為什麼有這麼大差距? 以每次回廠花費4000元起跳
,增加次數的保養費三年累加下來少說變相多收2萬。保險含保養總體加起來,相當於你
要多花5萬元以上原廠才願意保固。這不明擺從消費者口袋拿錢來支付保固?這個叫售後
保固?
Nissan身為國際大廠,如今,似乎是把獲利列為最高目標,顧客信賴和產品服務都不知道
跑哪去了。
前天去頭份保養廠交涉,技師將機油漏出確認機油量再將機油倒回。機油量已在最低點,
然後,居然例行告知後就將車交給我女兒開走了,也不作建議回填的動作。 身為保養廠
,你們堅持的保養安全係數在哪裡? 所謂「顧客至上」、「品質第一」、「安全為先」
理念在哪?
---------
為了保養廠說「車多少都會吃機油,是普遍現象」,因此我現在到哪裡都是去摸人家
車排氣管,發現Tidda車尾管,甚至Kicks的,還真的有這情形,其中還有嚴重的像吃冰淇
淋滿嘴油通通的狀況。摸了幾台Tiida、Kicks都是黑的,但摸其他廠牌卻不會如此。保養
廠和我說不能這樣土法評斷。是這樣嗎?
今天以合約來講我可能沒立場。但以消費者信賴來說,我是因為對小march的信任而信任
Nissan,進而購買Tidda。今天賣給我不良的產品,一出廠就是不良,就應該要負責任,而不是由消費者買單。何況這是專業的
機械結構,消費者無法在短期內發現缺點,且公里數這麼少甚至更早就出問題,明顯是車
廠品質的根本大問題,然後去原廠保養卻隻字未提,就放著讓人過保。
真的要問nisasan,我新車買出來,每天規律上下班開20公里,如此正常使用的車,車子
里程數四萬多時機油就可以在五千公里的駕駛內從H吃到L (約1000c.c.)。你現在要告訴
我這不是原廠機件的問題,而是我把車開壞了,責任由我承擔。 合理嗎? 我覺得,品質
的不良不可以用預設的法條去規避,這才是社會公理應該存在的地方。
-----------
抱歉讓大家看我嘮叨這麼久,這邊也是提供個經驗,如果手上有Tiida、kicks的車主,在
保固期內儘早注意有沒有這種現象,及早發現,不要像我這樣太信任車廠。
還沒購車或正想購車的車主,在選車之前,也可以用我這土法去多摸一些排氣管,看看狀
況。當然,一定要注意排氣管不燙了才能去摸。
我的心得是這樣,會吃機油嚴重的就是會冒藍煙;長期小量吃機油的,排氣管會一摸就是
黑的,吃越多,黑越嚴重。 像我這部目前摸起來就像燒焦鍋底的炭灰,黑黑一層。
我數十年來使用的車從Mondeo、PRZ,到目前的Escape,不是名車,而且還是網路上風評
不是很好的車廠的車。每部使用超過10年,公里數都將近20萬公里,我摸排氣管通通是乾
乾淨淨的。
所以我個人覺得,Nissan你們真的要檢討,真的要加油。不要把吃機油合理化了。
--
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