RAV4環景系統重大瑕疵隱匿?! - 保養
By Genevieve
at 2019-05-25T23:55
at 2019-05-25T23:55
Table of Contents
手機排版請見諒
我本身在三月24號領車的RAV4車主,等級是旗艦的,有電動尾門+環景沒有加影音,打方
向燈時主機螢幕就會出現相對應的鏡頭顯示(打左方向就出現左邊鏡頭畫面)使用上感覺
很方便,但四月初出現了主機完全死當,在隔週就預約進場做滿月保養的同時順便把問題
解決
結果專員跟車美仕的人員討論為何當機的時候,技師把我主機整個關機重開後就恢復正常
了,但開去檢查相關滿月保養時,專員說為什麼你的環景切方向燈會出現左或右的鏡頭,
應該裝機時取消了才對呀,後來車美仕的人員跟技師說就是因為沒有取消才會當機,把配
線位置換一下別讓那功能作動就不會當機了...然後真的就換下去了
接下來五月初接到了更換環景鏡頭的訊息,因為之前很多車友發生環景藍屏或整個進水,
才會有這個招回,收到訊息後想了想,我切換鏡頭的功能都沒消沒息不然先打去維修廠問
專員,專員只回了沒有接到有改善的消息,不甘心的我又打去車美仕問,結果客服說的確
有這個功能但會影響主機先不開放給車主使用,我問既然有這種功能卻不能用直接取消讓
車主「以為」不能切換是正常,難道不算隱匿故障嗎?當車主白痴多花了3萬買了環景卻
是半殘狀態?車美仕客服也官方的回應說目前是無法使用但何時能排除目前不知道,所以
敬告所有想要買RAV4五代的車主,務必在環景跟主機上詢問業務,不要被呼嚨過去,以下
是我在五代車友的FB發文截圖
https://i.imgur.com/kXm7r8v.jpg
發完之後,真的幾乎95%的車主不知道這樣功能,甚至業務沒提、DM沒寫、使用手冊也略
過,真的太可惡了!
我在24號進廠更換鏡頭,不換還好,換了之後回家倒車就發現環景的拼圖沒拼好,打R檔
的後鏡頭上方1/3出現馬賽克下方1/3出現車牌,只有中間看的到後方景物...馬上打給專
員只好禮拜一在把車子丟整天了...以下是我拍他們在校正鏡頭的過程
https://i.imgur.com/MWeMbzu.jpg
https://i.imgur.com/k57Fnpu.jpg
最後!這段是勸世的,請想購買或已訂車的準車主注意以下事項
1.有環景的務必讓業務了解你知道環景問題,不要呼嚨
2.交車時測試雨刷能不能刷乾淨,已經有很多車友因為這個問題回去清油膜或更換雨刷(
有的有好,有的沒好)尤其是駕駛前方的玻璃,往上刷是乾淨的,往回就回拉出一大片油
膜感
3.這也是我買空車的主因carplay,交車時才確定沒有,問車美仕的回覆是五月底會釋出
,所以無論有沒有加購影音都要先確認這項功能
如果有記者要使用請先站內信,或者有沒有前輩走過消保官這條路能指引我,我就是想讓
事情效應最大化,重點是要讓喜愛這台車的車主不要因為爛配件壞了心情,也希望有車主
能站出來捍衛自己的權益
--
我本身在三月24號領車的RAV4車主,等級是旗艦的,有電動尾門+環景沒有加影音,打方
向燈時主機螢幕就會出現相對應的鏡頭顯示(打左方向就出現左邊鏡頭畫面)使用上感覺
很方便,但四月初出現了主機完全死當,在隔週就預約進場做滿月保養的同時順便把問題
解決
結果專員跟車美仕的人員討論為何當機的時候,技師把我主機整個關機重開後就恢復正常
了,但開去檢查相關滿月保養時,專員說為什麼你的環景切方向燈會出現左或右的鏡頭,
應該裝機時取消了才對呀,後來車美仕的人員跟技師說就是因為沒有取消才會當機,把配
線位置換一下別讓那功能作動就不會當機了...然後真的就換下去了
接下來五月初接到了更換環景鏡頭的訊息,因為之前很多車友發生環景藍屏或整個進水,
才會有這個招回,收到訊息後想了想,我切換鏡頭的功能都沒消沒息不然先打去維修廠問
專員,專員只回了沒有接到有改善的消息,不甘心的我又打去車美仕問,結果客服說的確
有這個功能但會影響主機先不開放給車主使用,我問既然有這種功能卻不能用直接取消讓
車主「以為」不能切換是正常,難道不算隱匿故障嗎?當車主白痴多花了3萬買了環景卻
是半殘狀態?車美仕客服也官方的回應說目前是無法使用但何時能排除目前不知道,所以
敬告所有想要買RAV4五代的車主,務必在環景跟主機上詢問業務,不要被呼嚨過去,以下
是我在五代車友的FB發文截圖
https://i.imgur.com/kXm7r8v.jpg
發完之後,真的幾乎95%的車主不知道這樣功能,甚至業務沒提、DM沒寫、使用手冊也略
過,真的太可惡了!
我在24號進廠更換鏡頭,不換還好,換了之後回家倒車就發現環景的拼圖沒拼好,打R檔
的後鏡頭上方1/3出現馬賽克下方1/3出現車牌,只有中間看的到後方景物...馬上打給專
員只好禮拜一在把車子丟整天了...以下是我拍他們在校正鏡頭的過程
https://i.imgur.com/MWeMbzu.jpg
https://i.imgur.com/k57Fnpu.jpg
最後!這段是勸世的,請想購買或已訂車的準車主注意以下事項
1.有環景的務必讓業務了解你知道環景問題,不要呼嚨
2.交車時測試雨刷能不能刷乾淨,已經有很多車友因為這個問題回去清油膜或更換雨刷(
有的有好,有的沒好)尤其是駕駛前方的玻璃,往上刷是乾淨的,往回就回拉出一大片油
膜感
3.這也是我買空車的主因carplay,交車時才確定沒有,問車美仕的回覆是五月底會釋出
,所以無論有沒有加購影音都要先確認這項功能
如果有記者要使用請先站內信,或者有沒有前輩走過消保官這條路能指引我,我就是想讓
事情效應最大化,重點是要讓喜愛這台車的車主不要因為爛配件壞了心情,也希望有車主
能站出來捍衛自己的權益
--
Tags:
保養
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