強力 反推 家樂福 愛河 直營汽車服務中心 - 汽車
By Freda
at 2022-11-05T06:42
at 2022-11-05T06:42
Table of Contents
https://i.imgur.com/lAHoP2Z.jpg
今天晚上實在是氣到睡不著覺,
覺得還是把事情說出來,
心情才能平順一點。
----------------
事情來龍去脈有點長,
因為太多狀況。
希望,大家可以細心看完,
我事證都準備得很完整清楚。
----------------
https://i.imgur.com/9FMeUvz.jpg
事情發生
地點:家樂福 直營汽車服務中心 愛河店
地址:807 高雄市三民區河東路356號2F
https://i.imgur.com/bpZ5GSN.jpg
首先,我於今年 四月份。
幫家裡的家人訂購了16吋的倍耐力輪胎。
2022/04/23 03:10:58
訂單為:2022042300051501。
當時決定於鼎山店安裝,當時過程家人滿意。
覺得特別從家樂福網站訂購輪胎,
從中清店到高雄。
負責施工及運送的過程都沒什麼太大的問題。
所以留下不錯的印象,決定年底也替自己換。
https://i.imgur.com/eSnmXT9.jpg
而十一月,訂購自己車輛的十八吋輪胎,
才是噩夢的開始。
2022/10/28 06:06:10
訂單為:2022102800018601。
非常強調地說,反推 反推 反推。
讓人非常厭惡的商家及服務。
-----------------
今年十一月,自己的車輛為:
Toyota的AURIS,時間屆滿快兩年半。
輪胎使用里程也接近三萬,
高速遇到下雨,
水較多的時候會飄,扯方向盤。
胎紋還夠,但決定更換輪胎。
商家:家樂福汽車輪胎直營中心-愛河店
負責人:車友行貿易有限公司
技師:陳技師及另一位簡稱光頭技師
愛河負責人:江先生
車友行主管:陳小姐
1.於十月份,家樂福線上舉辦活動。
雙十優惠,訂購一組四顆輪胎,現折1010。
2.因為高雄點目前沒有現貨,
從台中中清店出貨至我高雄指定店點,
家樂福-愛河店,進行安裝。
3.雙十優惠於2022/10/30結束,
本人於10/28於網路上下訂單,
指定出貨日為2022/11/03安裝。
4.2022/10/29,中清店致電,
詢問安裝地點,及詢問安裝時間。
再來,就是讓人傻眼的服務過程跟服務態度。
5.2022/11/03 下午安裝輪胎,晚間通知愛河江先生。
2022/11/03 當下換完輪胎,晚間我就先致電給,
愛河店負責人 江先生,把輪框受損及事情原委提供給他。
6.2022/11/04 晚間,車友行陳小姐,約家樂福見面。
------------
狀況一:
人到現場後,
不耐煩的語氣要求先移走車輛。
我有提前預約好時段更換,
卻是被要求先移開車輛。
我請中清店的人員,
幫我通知愛河中心的服務人員。
預約了時段,
於2022/10/03 下午五點,進行更換。
我要強調這點的原因是因為,
我有預約時間而且有留車牌。
關於預約這件事情,
中清人員親自幫我預約,是查得到的。
到了現場之後,
貴姓陳的陳姓技師,竟然跑來問我,
我要做什麼。
再來,我文章下方影片的技師,
簡稱光頭,不知道姓什麼。
我約下午五點零八分左右進廠的時候,
先用不耐煩的語氣。
要我先停去旁邊。
https://youtu.be/GZglekctyhE
我當下心裡想,
我都預約好了時間,車牌也給了。
陳姓技師,
竟然走過來一臉茫然問說,我要幹嘛?
------------
狀況二:
安裝完輪胎之後,四顆輪框,有三顆輪框受損。
且三顆輪框,有非常明顯的正面傷痕。
為了保障自己平時的自身權益,
車輛在更換任何零件前,我都會有個良好習慣。
就是錄高畫質影片,車體外觀,詳細的所有細節影片。
https://youtu.be/IVqNOXjIj54
https://youtu.be/gg90L4YYa8Y
以下兩張照片可以證明,
上面兩個影片為同時間的攝影。
https://i.imgur.com/FFvc0hC.jpg
https://i.imgur.com/NKztElq.jpg
汽車擺放位置,摩特車停靠位置,
機車雨衣藍色及汽車的車罩,都同樣位置。
走下車的錄影,因為是用Gopro拍照,
故沒像前鏡頭有時間佐證,
但擺在一起,可以明顯看出為同時間。
再來,當時家裡委派的管理員剛好在出口抽菸。
第一張照片可以看到他在門口附近站著。
他也可以當人證,因為他有看到,
我下車拍車身輪框,輪胎的行為。
好,再來就回到原本的問題。
為什麼我要拍下這個影片呢?
很簡單,我的車輛是兩年的新車,沒拆過輪胎。
我錄影片存證,也是可以保障我的權益。
我輪框沒有任何傷痕,我保養的也非常非常的細心。
我有自信,拍下這個影片,避免換完輪胎受損。
商家跑來跟我賴,說這是我自己造成的,
為了避免這種疑慮,我把完整四顆輪框的影片,
完整的拍下來,一刀未剪。
我目前車輛還保持著換完輪胎之後的狀況。
輪胎油及車輛目前的外觀,
都是換完輪胎後就沒有再清潔。
https://youtu.be/gg90L4YYa8Y
我影片中34-35秒左右,
你可以看到右側車身下方,
有我停在路邊樹下,不知道是鳥屎還是果實掉落,
造成的外側髒污,
目前也都還在車身,沒有清洗。
結果來了,果然先拍影片存證是對的。
商家想跟我說的是,我這些傷是舊傷。
我這些傷是自己造成的,自己弄得傷痕。
我真想問,我平常開車都很留意,
我輪框四顆真圓都沒有受傷,
我也清清楚楚明明白白的拍下,
四顆輪框無傷的影片。
以下的傷痕照片,他們說不是他們造成的。
https://i.imgur.com/T79nw1f.jpg
(右前輪磨損)
https://i.imgur.com/FTwfoKu.png
(左前輪磨損)
https://i.imgur.com/Y4uTenP.png
(左後輪磨損)
https://i.imgur.com/XxF4idV.png
https://i.imgur.com/w7AMPLR.png
(是深到已經見底的傷痕。)
我把完整的影片交給商家主管。
結果對方說,這些可能是我自己開車敲到的。
我已經有跟對方說過了,
如果我今天開車撞到東西,會一片傷痕在那邊。
我技術也沒有好到,
撞到都可以,撞到最外側的銀色表面。
而且只傷到銀色表面,其他較內側的都沒有刮痕,
剛好也都是一條過去的這種傷痕,請問三個框,
要剛剛都是傷在銀色最外側表面,
而且是細條狀的深到最裡面的底漆的傷,
是要技術多精準地去撞東西?!
https://youtube.com/shorts/TFgZDTLtQZc?feature=share
商家主管,查看過程。
更扯的是,竟然跟我說,是裝完輪胎後。
我開回家的過程之中,把自己的三顆輪框都傷了?!
我覺得今天是去做保養,或更換輪胎。
自己的新車輛,只要年份較新。
我真心建議各位,不管是Gopro還是手機,
一定要多拍一些影片,在出發前拍好,
還好我是個預防的心態拍影片,如果今天沒拍。
根本啞巴吃黃蓮。
對方也一定會賴到底,
我照片跟影片都用高畫質的上傳。
各位也可以去細部的看,我不怕檢閱。
-------------
狀況三:
用手指指著客人,講話態度惡劣。
幫我安排的技師,連動平衡都不會做。
https://youtube.com/shorts/ZpegLjbNjC8?feature=share
事情來龍去脈:
2022/11/03 下午去安裝輪胎時,
如同我前面所說,有一位陳姓技師,及光頭技師。
當第一顆輪胎,剛換好胎,要裝上去動平衡的時候。
陳姓技師,單獨操作處理。
我因為本身就學過機車,且知道動平衡如何使用。
當下第一時間看到陳姓技師的動作非常奇怪。
---------------
動平衡對汽車而言非常重要,攸關安全性問題。
詳細請自行Google。
---------------
當下我就覺得非常怪異,故我一直在旁邊盯著看。
首先,他不會看顯示的燈號。
例如輪胎左側差5克,
正常情況下就是會轉動輪胎,到綠燈的位置,
然後記住位置,用一點清潔劑,做個記號,
然後把要貼的克數,貼上去,再轉動一次。
因為汽車有內外側,
通常都先做完一側,再去做另一側。
結果個技師,轉了五六次,都還是跑掉。
我就看他重頭到尾,
一直貼輪胎平衡鉛片,又用戳刀又戳下貼片。
前前後後搞了五六次,一顆輪框弄了快10分鐘。
我當下第一直覺,不行,再這樣戳來戳去。
我的輪框遲早被他戳壞。
我就很認真地在他旁邊說,
你到底會不會用?
你如果不會用,你不會做動平衡,拜託。
你不要動的輪框,讓另一個技師用。
----------
接下來就發生了,剛剛影片上的對話。
----------
後來我致電給客服部,愛河店主管江先生,
親自到輪胎中心,為我求證事情。
1-影片中光頭技師有提到,
如果他不會,他會問他。
經由江先生及我跟光頭技師的對話過程,
了解到陳姓技師,目前還在剛學習動平衡,
他尚未學會獨立作業。
我就當下問他,我看到就是他一個人在那邊操作,
他不會,也還沒學會,為什麼他可以一個人操作機台?
2-光頭技師在維修過程,一直強調自己已下班,
他只是來協助陳姓技師幫我安裝輪胎。
那不就剛好今天光頭技師還在,這家公司,
派一個不會動平衡的技師,安排幫我裝四顆輪胎?!
重頭到尾我都聽到對話中一直在抱怨,
他已經下班了。
他等等要去上課,今天不是他的班。
是安排陳姓技師來幫我安裝,他只是來幫忙的。
對,也還好他在,因為動平衡,他兩分鐘就做好了。
3-主管在影片中有提到,要給人機會學習。
今天你們要用你們公司自己的車輛培訓,
或他用自己的車輛輪胎去培訓自己,我都沒有意見,
但我不能接受的事情是,
你把我的車輛拿來訓練員工。
而且還是這麼重要,且關係到安全性的問題。
你今天因為要趕時間下班,要趕時間上課。
想要拚了老命得先把四顆輪胎拆裝完,
就丟一個不懂動平衡的技師,自行操作機台。
讓我的輪框在那邊裝了又拆,黏了又刮,
我無法接受。
---------------
重點:
以上求證的事證證明。
1-家樂福 愛河店 輪胎維修中心,
幫我安排了一個不會動平衡操作的師傅,
為我安裝四顆輪胎,罔顧我的安全。
2-家樂福 愛河店 輪胎維修中心,
拿我的車輛,給員工做為訓練的車輛,
罔顧我的安全性,及車輛的基本安裝可靠性。
3-家樂福 愛河店 輪胎維修中心,
我的輪框內部刮傷,我看不到,我不想計較,
但四顆輪框卻可以傷到三顆的外側,
有一顆安裝的沒問題,
代表根本就是有沒有細心的問題。
還好我有錄影片,還可以跟客人說是我自己造成的。
4-今天我已經不想再去回想過程的不愉快。
我跟愛河店的主管江先生,也說得很清楚。
如果傷到內側,夾傷,刮傷,那些我算了。
真圓的地方,因為裝輪胎,刮傷,我也算了。
但正面那麼深的傷口,我不能接受,我要恢復。
陳姓女主管,一直在跟我周旋這件事情。
我已經做得非常大的讓步,
我就要求表面明顯傷痕修復即可。
傷了三顆輪框,只願意幫我負責兩顆輪框修復。
5-後來得知,陳姓技師主要會維修引擎,
輪胎非他專門項目,而光頭技師主要負責輪胎。
這讓我更匪夷所思,那為什麼是安排不會輪胎的安裝。
----------------
今天,換位思考,
換輪胎,本來就是個辛苦的工作,
但工作的本質跟責任也該做好,
今天你安裝,撞傷了客人的框,事情也沒做好。
道歉,好好處理這件事情。
我年輕的時候做加油站的PT,
客人要加98,我誤加92,
因為是我自己造成的,
我摸摸鼻子,認了當天白做工。
負責客人的拖車費用跟抽油費用,近三千。
因為是自己的過失,也是道歉負責到底。
那今天這位光頭技師,
愛河店輪胎的負責人技師。
傷了我的輪框,
像在影片中,對我的大聲咆嘯。
從事發到現在,半句道歉都沒有,
他們主管及愛河主管,陪同處理的時候,
一直都把我當空氣,
當作沒看到我繼續走來走去。
事後主管還出來跟我爭論,如影片一樣,
事情都發生了,
框也傷了,該負責的一事規一事。
今天,我已經不想再去理會,
他們一直講的口氣,及服務過程的不愉快,
對我而言,已經不重要,都過去了。
我相當不開心的事情,是在於,
我證據都提供的這麼明顯,
還要再跟我扯有的沒的。
我花了很多時間,把所有事情前因後果,
及照片跟影店都整理好,
是想讓高雄的鄉親們,
不要跟我遇到一樣的事情。
三顆輪框都傷了,我認了。
你們只願意幫我維修兩顆,好,我認了。
弄傷我輪框的員工,
態度傲慢,把我當空氣,
不道歉,好,沒關係,我認了。
我小時候念前金國小,住在前金區一段時間。
對我而言,
快拆的家樂福愛河店,有我許多的回憶。
我在這邊也消費了不少,是常客。
光是收銀員我就認識很多,
而家電的蔣先生,也是我認識很久的員工。
我跟我老婆的電話,也都是找他購買的。
謝謝你們輪胎部門,在我的回憶上,
硬深深插了一個,非常不愉快的回憶。
----------------------
而你們的員工態度及處理方式,
讓我大開眼界,嘆為觀止。
我。本人。
這輩子,
不會再使用 車友行貿易公司的所有商品。
不會再使用 車友行主要引進的倍耐力品牌輪胎。
不會再進去 愛河店的輪胎中心,及相關部門。
----------------------
感謝你們顛覆我三觀。
當下真的很生氣,已經讓步到,
因為車輛已經兩年,不要求你們賠償。
讓你們用最省的方式,修復輪框的表面外觀而已。
三顆輪框都有明顯的傷,卻只願意負責兩顆,
且態度很硬。
當下真的有氣到,想要偕同江先生。
去台灣消費者保護協會申訴,
但不知道處理又要拖到何年何月。
這次這個悶虧,
只願意負責兩顆修復。
我就認了,
但我必須讓大家知道這過程。
對我而言,
我不想看到下一個跟我一樣的消費者。
https://i.imgur.com/GWRk8fG.png
你對我大聲咆嘯的臉,安裝輪胎,
操作時,還不戴口罩,沒關係。
我會記得你的臉,你這狂妄的臉。
謝謝。
文章很長,感謝有細心看完的車友。
希望各位留意這家商家,實在不推。
--
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