福特有多爛,福特說了算 - 汽車
By Hedy
at 2016-06-20T01:02
at 2016-06-20T01:02
Table of Contents
前言:內人向福特九和文心購買一部新車,交車日,業務強制收回訂車契約書客戶聯
事後,本人向福特九和文心索取延長保固,
文心吳副理以竄改的訂車契約書指責信用瑕疵,貪小便宜...最後掛人電話
以下是處理過程部分錄音,供各位的朋友參考!!
1.福特九和台中分公司客服古主任對話錄音
https://youtu.be/siw903Ogczk
業務收走的訂車契約書客戶聯因消保協議被迫歸還,本人質疑內容與影本不符
同時告知追究偽造文書責任
註:對談併無結果,後續協同內人至福特九和復興廠拍攝遭變造的訂車契約書客戶聯
當時九和態度強硬表示:業務已離職,請提告...
(註:兩年保固與訴訟成本極不相當,且!九和態度極其惡劣,故多次投訴080,但結果是置之
不理)
2. 福特六和汽車公司鞠經理對話錄音,逐字稿
https://youtu.be/3SGT_iyo8OM
鞠先生:你好..請問是劉先生
本人:<是>
鞠先生:你好..我是福特六和的鞠先生
鞠先生:那我知道你最近有利用公司的FACEBOOK有傳遞一些訊息到公司來
鞠先生:那不知道方便占用你一些時間跟你了解一下情況嗎
本人:<可以>
鞠先生:我知道從你的敘述來說"您過去花了九十二萬買了新車,那你也提到業務修改定單
嘛
鞠先生:那.其實我知道這個CASE在之前有 經銷商這邊也有幫你做XX和澄清
鞠先生:那其實在你的售價上已經做了一個折讓了,
鞠先生:所以那個對於你來說那個勾選的禮品贈品這個部分,他們已經跟你做了說明了嘛.
對不對
本人:<所以你認為說.你認為說你們業物來去勾選這個東西你們是合法的?>
本人:<你們那個古小姐的意思是請我提告吧>
本人:<還有,第一個我買的是跨年度車展示車還有要過年了,所有的車都會折讓,併不是只
有你們的車>
鞠先生:是
本人:<合理嗎?>
鞠先生:X當然折讓的話這個動作可能在大家都會有,但是折讓的金額來說其實會有不同
本人:<喔,那>
鞠先生:不同的車況,不同的條件,是...一定是的阿
本人:<嗯嗯嗯>
很好!!車交了,客戶聯也收回竄改了,你她媽的都折價給你..還要什贈品啊
況且!! 一個月內就讓你上漏油課,你還哭爸什麼
端視六和的回答,我想福特品質低劣,其來有自
連偽造文書都理直氣壯,福特還真創下國內先例哩
先是簽完約,收回,竄改,以偽造契約指責客戶信用瑕疵(後得知有副本存在)再解釋
全台灣大概只有福特做的出來...
<本行為板規3禁用字眼...XX..XX.XX.X.X.>
如果!!你認為福特只會偽造文書...那我附贈各位一段錄音
消保錄音內容-福特九和陳技師部分錄音,逐字稿
https://youtu.be/2Mk1ryN-Y9c
陳技師:你現在車已經是完整的,該測甚麼...
本人:沒有!!那時候是整個拆下來
本人:(台語:整個拆下來,在那等他們過去看,所以我一台車再那丟10天)
消保官:你們再派人過去看的用意是甚麼
陳技師:我們派人過去看只是證明說
陳技師:(台語:你看,我跟你說這有漏油,你們檢查說這不是漏油,不然你來看)
陳技師:我們真的去了解...真的嗎?
我解釋一下內容
新車一個月內漏油,經九和文心復興兩廠檢查告知:正常,你再開看看
兩個月內異音抖動,藉網路文章之賜,認為換其他經銷商可能比較好
但是!! 有能力分辨漏油的..等無能力分辨漏油的九和..確認之後才修
結果!! 前後被扣車達10天之久...
請不用相信網路傳言:換廠修,換技師,080,這些是毫無幫助的
當然!!你可一笑置之,或許!!你對上面對話有不同的見解
但希望您在購車前,能再思考一下,
會收回訂車契約書竄改內容的經銷商
因折價所以偽造文書正常的製造廠
連漏油都不會分辨卻稱正常的維修廠
有能力分辨漏油卻受制於他廠的做法
您!! 會無奈吧
--
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