跟不上銷售腳步 車場維修工難找 缺口達千 - 保養
By Dorothy
at 2017-02-27T12:15
at 2017-02-27T12:15
Table of Contents
原文連結:https://udn.com/news/story/7269/2306682
跟不上銷售腳步…車場維修工難找 缺口達千人
2017-02-25 08:41經濟日報 記者邱馨儀/台北報導
近幾年台灣進口車銷售增溫,佔整體車市直逼四成,但保養廠的規模與維修的人力卻明顯
不足。
部份進口車熱賣,服務廠卻跟不上新車銷售的腳步。許多車主買了車後,要回廠保養卻要
等上好幾個星期,各家車廠近年莫不卯足強化維修服務,讓高檔車維修技師很搶手。
賓士體系向來被認為是車界最穩定的去處,維修人員資歷相對都較資深,這次卻成招募主
要,業界初估整個產業短缺的維修人力至少上千人以上。
為了解決工時和一例一休的排班僵固性,賓士體系並研擬以更多的人力、二班制,縮短客
戶進廠維修等待的時間,但如此一來,需要的人力勢必更多。
車廠指出,台灣新車銷售與後端的維修品質關係密切。部分豪華車品牌初到台灣市場時,
新車的性能與設計確實能打動消費者,創造不錯的銷售成績。但隨著維修與保養的需求增
加,預約進廠動輒要等上二、三個星期,甚至一個月,諸多不便使得新車銷售受到影響。
近幾年台灣進口車銷售增溫,佔整體車市直逼四成,但保養廠的規模與維修的人力卻明顯
不足。車廠積極招募新血訓練,卻可能還趕不上被挖角或者技術人員自立門戶的速度,維
修人員的搶奪甚至比新車銷售更加競爭。
不過許多豪華車品牌都打出豪華級的服務廠,不只窗明几淨、防護設施良好,而且有精密
的設備確保施作與員工環境,未來服務廠的設備條件恐怕也會是競爭條件的一環。
心得/說明:
妥善率真的是很重要 在這版上最常被談到的就是vag車系,volvo的維修費與速霸陸的 等待時間吧
*轉錄新聞/情報,必須附上原文及網址連結及心得或意見30字(不含標點符號)*
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