轉貼Andy老爹對BMW總代理的抱怨 - BMW

By William
at 2013-07-23T08:47
at 2013-07-23T08:47
Table of Contents
我實在是心有戚戚焉阿 不可否認的 BMW是個好公司
但台灣總代理的態度實在是不敢恭維
以下是GO 車誌 老爹的對總代理感冒的原因
----------------------------------------------------
我2003年買一台330ci 選配SMG 變速箱,開了一年壞了!
我記得大概是11月初壞的,結果拖回原廠,跟我說要待料,而且要待料三個月,
也就是一月底過年前可能會到貨,但是不保證,也就是過年可能沒車開,
我當然很無法接受,吵了五六天,原廠就是跟你說要待料這麼久,不然去外面的店家修,
後來我e-mail 去德國BMW原廠反應這個問題,
當然有稍微責備了一下這是國際大廠該有的維修方式嗎?
結果國外service 兩天內就回覆我,說會處理這個事情,再隔兩天,
我就收到消息說會UPS快遞到台灣給我,請我等大概7~10天左右就會到台灣總代理的倉庫
,隔天掉漆總代理的客服就打給我,說他們已經幫我爭取到10天後就到貨,
噗....... 笑死人了,還說他們去爭取,
德國原廠大概沒跟他說我有mail去報告這個事情,
結果我記得11月底就收到貨,被通知去原廠更換零件.... 這種服務...你說
不掉漆嗎?遜......
------------------------------------------------------
--
但台灣總代理的態度實在是不敢恭維
以下是GO 車誌 老爹的對總代理感冒的原因
----------------------------------------------------
我2003年買一台330ci 選配SMG 變速箱,開了一年壞了!
我記得大概是11月初壞的,結果拖回原廠,跟我說要待料,而且要待料三個月,
也就是一月底過年前可能會到貨,但是不保證,也就是過年可能沒車開,
我當然很無法接受,吵了五六天,原廠就是跟你說要待料這麼久,不然去外面的店家修,
後來我e-mail 去德國BMW原廠反應這個問題,
當然有稍微責備了一下這是國際大廠該有的維修方式嗎?
結果國外service 兩天內就回覆我,說會處理這個事情,再隔兩天,
我就收到消息說會UPS快遞到台灣給我,請我等大概7~10天左右就會到台灣總代理的倉庫
,隔天掉漆總代理的客服就打給我,說他們已經幫我爭取到10天後就到貨,
噗....... 笑死人了,還說他們去爭取,
德國原廠大概沒跟他說我有mail去報告這個事情,
結果我記得11月底就收到貨,被通知去原廠更換零件.... 這種服務...你說
不掉漆嗎?遜......
------------------------------------------------------
--
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BMW
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