馬自達已經被澳洲政府消委會正式提告了 - 汽車

※ 引述《SakuraHana (櫻花)》之銘言：
: https://www.mobile01.com/topicdetail.php?f=276&t=5939258
: https://tinyurl.com/yyyjxh3c
: 澳洲消費者還是有保障的，不像台灣人只能被馬自達乎弄，
: 另外之前很多護航的，現在被澳洲證明車子就是有問題。
: 最後附上馬六車主失去動力的影片，昨天出爐新鮮的～
: https://www.youtube.com/watch?v=3CZ6AHZG6c8

看了一下原文 指控得滿嚴重的 以下簡單翻譯:

The Australian Competition & Consumer Commission (ACCC) has accused Mazda
Australia of engaging in "unconscionable conduct" and making "false or
misleading representations" in its dealings with consumers who bought Mazda
vehicles between 2013 and 2017.

ACCC指控馬自達以不道德及誤導的處理方式對待購買2013-2017馬自達車款的消費者

The case concerns seven vehicles purchased by individual consumers across six
Mazda models, with the consumer watchdog alleging that these customers
experienced faults with their vehicles within a year or two of purchase.

這些消費者在購車(共六款車型 七種車)後的一到兩年間就發現了瑕疵

The faults, which affected the buyers' ability to use their cars, included
cars unexpectedly losing power and decelerating while they were being driven,
the ACCC explained. The vehicles were taken to Mazda dealers for repeated
repairs, including multiple engine replacements. One car was off the road for
four months within a six month period, the consumer watchdog said.

這些瑕疵包括無預警的失去動力 或是行駛中突然減速

車子送到經銷商處進行反覆的維修甚至多次的引擎更換

其中一輛車甚至在六個月內 就有四個月處於無法行駛的狀態

After repeatedly attempting to repair the faults, Mazda pressured the
consumers to "accept offers that were less than what they were entitled to",
the ACCC said. Mazda offered to refund only a part of the car’s purchase
price, or offered a replacement car only if the customer made a significant
payment. In one instance, the carmaker only offered an extended warranty and
free service, according to the consumer watchdog.

經過反覆的維修仍無法解決問題後 馬自達逼迫消費者接受不合理的要求

包括只提供一部分的重新購車費用 或在消費者付出可觀的費用後才給予更換車款

其中一個例子甚至是只提供延長保固及免費服務

“We allege that Mazda repeatedly refused to provide a refund or a
replacement at no cost to the consumers and pressured them to accept lesser
offers which were made by Mazda only after multiple failures of the vehicles
and repeated attempted repairs,” ACCC chairman Rod Sims said in a statement.

我們指控馬自達明知眾多車款有所瑕疵且維修多次仍無效

卻一再拒絕免費提供換車或購車費用

並強迫消費者接受低價的賠償方案

“In short, our case is that Mazda gave these consumers the ‘run around’
while denying their consumer guarantee rights.

總而言之 馬自達一再以推託的方式 否定了消費者應有的權利

“If a vehicle cannot be repaired within a reasonable time or at all,
consumers have a right under the Australian Consumer Law to a refund or
replacement, and manufacturers cannot refuse these claims," he said.

如果車輛無法在合理的時間內維修好 在澳洲消費者法律保障下

消費者有權獲得更換新車或再購車費用 車商不得拒絕他們的要求

The affected cars included models Mazda 2, Mazda 6, Mazda CX-5, Mazda CX-5B,
Mazda CX-3 and Mazda BT-50.

受到影響的車款包括 馬二 馬六 CX-5 CX-5B CX-3和 BT-50


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