XC40 新車2個多月變速箱出包 - 開車
By Genevieve
at 2019-02-23T19:28
at 2019-02-23T19:28
Table of Contents
轉自01
https://m.mobile01.com/topicdetail.php?f=339&t=5676030
VOLVO XC40 T4R 新車2個多月變速箱出包!!
CAR OF THE YEAR!!
沒錯..2018 年度風雲車VOLVO XC40 T4R車王主就是我!!
12/23 晚上儀表板就顯示"變速箱加速性能已降低", 最高時速也只能維持在70左右,踩
油門速度也加不上去....
當時在五楊高架,趕緊退到外車道, 並閃故障燈,慢慢開下交流道,並連絡業務處理後續
業務說之前有車友發生一樣問題,回原廠電腦重新設定就沒問題了
12/24 一早立馬進場重灌電腦,灌了快2小時
下午5點多開車出門上班,沒多久警示又出現了
因為速度上不去,我不敢上高速公路,也怕硬開會傷到車子,便停車問業務如何處理
業務說車要拖回原廠檢修並幫我安排代步車
但代步車要3天後才有,業務建議我這幾天先忍耐一下,慢慢開
我問業務警示亮我還繼續開這樣可以嗎?
業務回答電腦會有保護機制,沒問題的
12/25 早上9點多儀表顯示“變速箱需要維修”,這次我不敢再開了,停路邊請業務處理
業務馬上聯絡拖吊車拖回原廠,也及時幫我喬出代步車
12/27 早上10點半我問業務狀況如何,業務回目前線路正常,需再進一步檢查其他原因,有
進一步消息會通知我
12/28 下午5點業務來電告知不是車用電腦的問題,懷疑是變速箱的XX閥(sorry 我不懂車)
的問題,這兩天會從歐洲原廠空運新的變速箱過來幫我做更換
------------------------------------------------------------------------------
沒想到牽車到現在2個多月,竟然發生這種事情
我有請業務跟公司反應 就算全新的變速箱更換過了也不是新車了, 陰影還是一直存在
所以我要求公司幫我更換一輛新車,並且在我沒有同意之前不準更換變速箱
業務說會幫我轉達並爭取我的權益
P.S.
一路上業務都很積極處理我的問題,也對我造成的不便深感抱歉,謝謝他!!
後續更新:
1/2(三) 跟中和廠廠長協商,VOLVO堅持不換車,只能修,但又不能保證不會再出問題
如果再出問題,就再修.....
最後我提出訴求:同意修車,但如果一年內再出問題,原廠無條件換新車或原價購回
1/4(五) 原廠回覆無法同意,只願提供變速箱多一年的保固
這......真的讓人無法接受,難道VOLVO對自己的品質也沒有信心嗎?真的扯爆了!!
我還是會繼續堅持我的訴求, 希望所有VOLVO的車主不會遇到跟我一樣的鳥事!!
1/6(日) 不再相信VOLVO的安全承諾!!!安全更不是拿來賭的!!
你給我5年, 10年.....再久的保固我都不CARE
我只要求你更換全新的變速箱後,一年內不要再出問題就好,不要讓我冒著生命去賭你不敢
承諾的安全
這點VOLVO都做不到.......
VOLVO對自己的品質安全是如此沒信心,消費者還能相信什麼???!!
千萬記住:
在安全上,運氣永遠是輸家.....
我跟家人朋友的生命安全經不起任何閃失,也不確定下次出狀況會有再一次的幸運
車子請你們原廠購回, VOLVO你們自己開上路去賭吧!
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