【獨家】車主遭威脅「半年不回廠換機油沒 - 汽車
By Elvira
at 2021-01-21T23:36
at 2021-01-21T23:36
Table of Contents
原文連結:
https://tw.appledaily.com/life/20210121/CHCHILFDGRESROTBA6XYGLB7R4/
原文內容:
【獨家】車主遭威脅「半年不回廠換機油沒基本保固」 和泰致歉:經銷商誤解已補救
有TOYOTA車主控經銷商保養廠要求每半年要進廠更換機油否則連基本保固都沒,總代理和
泰汽車澄清是經銷商誤解。資料照片
有TOYOTA RAV4車主近日在網路控訴稱,代理商和泰汽車推每半年進原廠定期保養送延長
保固,豈料保養廠卻堅稱,如未按該頻率進廠換機油,連原先4年、12萬公里全車基本保
固都將失效,讓他十分不滿,認為跟車主手冊上規定不同,連立委高嘉瑜也介入關切,認
為有廣告不實之嫌;總代理和泰汽車今緊急澄清,是經銷商誤解條文,對該車主致歉,並
重申不會因此影響基本保固權益。
●和泰推延長保固優惠 經銷商卻稱不照辦連基本保固都沒
該位RAV4車主分別於去年9月、今年1月在台大批踢踢八卦板上發文,指去年2月27日購入
RAV4休旅車,當時和泰汽車推出每半年進廠固定保養,就可將原先交車4年內、或里程數
12萬公里的基本保固,延長為5年、14萬公里,但去年9月底TOYOTA國都丹鳳廠致電提醒回
廠定保時,卻稱若沒回廠更換機油,連基本保固都將喪失,讓他很不滿。
車主認為,自己並沒在車主手冊上規定的嚴苛條件下開車,行駛里程數也只有3千多公里
,預估1年也不會滿1萬公里,認為依照手冊1年再回廠換機油即可享有基本保固,他也有
開車到廠做里程紀錄和車況檢查,但保養廠仍威脅如不同步換機油,就會喪失基本保固。
該車主表示,在各大論壇上都有車主發表類似情況,顯然並非個案,他也提供表單讓有發
生該狀況的車主填寫,統計至18日,已有25位車主填單。《蘋果新聞網》暫未聯繫上該位
車主。
●高嘉瑜關切涉廣告不實 和泰急澄清:經銷商誤解條文
高嘉瑜日前也接獲該車主陳情,昨在個人臉書粉絲頁發文關注此案,認為TOYOTA服務手冊
有說明,如超過6個月未回廠,只喪失優惠延保資格,但基本保固仍享有,認為和泰經銷
商做法站不住腳。
此外,高嘉瑜更表示,如比對2016年版車主服務手冊,發現「保證外事項」寫法從「變更
里程表之行駛里程數,致無法確定其行駛里程。」,前半段改為「未於每半年回廠」,導
致文義變得十分詭異,並認為和泰廣告有刻意誤導消費者之嫌,恐違反《公平交易法》。
不過和泰汽車今澄清,是經銷商誤解條文,今已緊急發文向各大經銷商重新確認,顧客原
有的新車保固不受影響,很抱歉讓顧客誤解,將全力向顧客說明並致歉,而目前該顧客雖
還聯絡不上,不過後續會跟他說明不影響新車保證權益,請他放心。
●依車主手冊頻率回廠即有基本保固 更換機油1年1萬公里
丹鳳營業所也稱,誤解了保固手冊上條文,對該車主很抱歉,並稱條文重點是擔心車輛久
未回廠,或少數竄改里程導致車輛行駛里程無法確認,才會失去保固。
業者表示,只要依照車主手冊上載明頻率回廠,就符合基本保固條件,有些項目像是煞車
油、雨刷、燈光等,確實需半年就要回廠檢查,若未照規定頻率回廠,恐影響部份項目保
固,但基本保固仍有效;其他像更換機油等,業者稱手冊規定基本上是維持1年、1萬公里
頻率,不過如在嚴苛條件下行駛,包含長期怠速、負重等,仍建議縮短頻率。(朱正庭/
台北報導)
心得/說明:(30字以上)
事主當初在車板跟八卦版跳出來指控
說他被強迫(威脅)半年就一定要回去換機油保養之類的
不然就會失去基本保固
當時有一群忠心耿耿的河粉急忙出來替主子護航
在那邊說不論里程有無超過一萬本來就該半年回去保養一次很合理
結果現在和泰道歉了....誤會一場
這些忠心耿耿的河粉是不是該轉彎啦???
--
https://tw.appledaily.com/life/20210121/CHCHILFDGRESROTBA6XYGLB7R4/
原文內容:
【獨家】車主遭威脅「半年不回廠換機油沒基本保固」 和泰致歉:經銷商誤解已補救
有TOYOTA車主控經銷商保養廠要求每半年要進廠更換機油否則連基本保固都沒,總代理和
泰汽車澄清是經銷商誤解。資料照片
有TOYOTA RAV4車主近日在網路控訴稱,代理商和泰汽車推每半年進原廠定期保養送延長
保固,豈料保養廠卻堅稱,如未按該頻率進廠換機油,連原先4年、12萬公里全車基本保
固都將失效,讓他十分不滿,認為跟車主手冊上規定不同,連立委高嘉瑜也介入關切,認
為有廣告不實之嫌;總代理和泰汽車今緊急澄清,是經銷商誤解條文,對該車主致歉,並
重申不會因此影響基本保固權益。
●和泰推延長保固優惠 經銷商卻稱不照辦連基本保固都沒
該位RAV4車主分別於去年9月、今年1月在台大批踢踢八卦板上發文,指去年2月27日購入
RAV4休旅車,當時和泰汽車推出每半年進廠固定保養,就可將原先交車4年內、或里程數
12萬公里的基本保固,延長為5年、14萬公里,但去年9月底TOYOTA國都丹鳳廠致電提醒回
廠定保時,卻稱若沒回廠更換機油,連基本保固都將喪失,讓他很不滿。
車主認為,自己並沒在車主手冊上規定的嚴苛條件下開車,行駛里程數也只有3千多公里
,預估1年也不會滿1萬公里,認為依照手冊1年再回廠換機油即可享有基本保固,他也有
開車到廠做里程紀錄和車況檢查,但保養廠仍威脅如不同步換機油,就會喪失基本保固。
該車主表示,在各大論壇上都有車主發表類似情況,顯然並非個案,他也提供表單讓有發
生該狀況的車主填寫,統計至18日,已有25位車主填單。《蘋果新聞網》暫未聯繫上該位
車主。
●高嘉瑜關切涉廣告不實 和泰急澄清:經銷商誤解條文
高嘉瑜日前也接獲該車主陳情,昨在個人臉書粉絲頁發文關注此案,認為TOYOTA服務手冊
有說明,如超過6個月未回廠,只喪失優惠延保資格,但基本保固仍享有,認為和泰經銷
商做法站不住腳。
此外,高嘉瑜更表示,如比對2016年版車主服務手冊,發現「保證外事項」寫法從「變更
里程表之行駛里程數,致無法確定其行駛里程。」,前半段改為「未於每半年回廠」,導
致文義變得十分詭異,並認為和泰廣告有刻意誤導消費者之嫌,恐違反《公平交易法》。
不過和泰汽車今澄清,是經銷商誤解條文,今已緊急發文向各大經銷商重新確認,顧客原
有的新車保固不受影響,很抱歉讓顧客誤解,將全力向顧客說明並致歉,而目前該顧客雖
還聯絡不上,不過後續會跟他說明不影響新車保證權益,請他放心。
●依車主手冊頻率回廠即有基本保固 更換機油1年1萬公里
丹鳳營業所也稱,誤解了保固手冊上條文,對該車主很抱歉,並稱條文重點是擔心車輛久
未回廠,或少數竄改里程導致車輛行駛里程無法確認,才會失去保固。
業者表示,只要依照車主手冊上載明頻率回廠,就符合基本保固條件,有些項目像是煞車
油、雨刷、燈光等,確實需半年就要回廠檢查,若未照規定頻率回廠,恐影響部份項目保
固,但基本保固仍有效;其他像更換機油等,業者稱手冊規定基本上是維持1年、1萬公里
頻率,不過如在嚴苛條件下行駛,包含長期怠速、負重等,仍建議縮短頻率。(朱正庭/
台北報導)
心得/說明:(30字以上)
事主當初在車板跟八卦版跳出來指控
說他被強迫(威脅)半年就一定要回去換機油保養之類的
不然就會失去基本保固
當時有一群忠心耿耿的河粉急忙出來替主子護航
在那邊說不論里程有無超過一萬本來就該半年回去保養一次很合理
結果現在和泰道歉了....誤會一場
這些忠心耿耿的河粉是不是該轉彎啦???
--
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