修車修到壞掉是算店家的還是算客人的? - 汽車
By Lucy
at 2021-04-08T15:38
at 2021-04-08T15:38
Table of Contents
前文
平常都去連鎖的保養廠保養
跟技師員工也算熟
這次保養技師跟我說
技:你車(神A)的傳動防塵套會漏油,建議你換防塵套
但說實話我們家沒有單換防塵套,只有換整組的,那要不少錢沒必要
我有聽說赤峰街那邊有在幫人家換,很便宜,哪間我就不清楚了
你可以去那裡問問看,一般一邊大概800~1000都還算合理
————————————————————————
然後我就去了赤峰街看到一間車行,我就走進問他神A的防塵套漏油換防塵套多少錢
老闆說800
我說好(我把車開進去)
頂起來之後看了看
老闆說:外面那邊的沒漏。裡面那側的漏而已(兩邊都有)
裡面的一邊600 兩邊都換嗎?
我說OK
因為家人打電話來,施工機器聲有點大,我就去外面公園講電話
大概五分鍾後我就看到老闆走出來往我這個方向走過來
我把電話掛了
老闆說:帥哥那個...剛剛拆的時候你的兩邊的螺帽崩掉了(給我看)
螺紋都沒了沒辦法鎖上去
螺帽一個是一百塊
我:阿這一個螺帽要一百塊....?
(直徑大概拇指)
老闆:(沈默)
我:(老闆沈默大概三秒後都沒接話我就補說)好吧也只能這樣了對吧?
老闆:(沒有接話,點了頭往回走大概五六步後回頭說)所以兩個兩百唷!
我:嗯嗯(心想這麼巧兩個都爆?)
我會答應有兩點
第一 是兩百塊我覺得不算不能負擔的金額而且拒絕會破壞當下愉快的氛圍
第二 我靠腰不出這兩百塊應該會有兩個走向
1-老闆直接現場跟我吵起來,(教育我)老闆很衰洨
你螺帽本來就快爆了
2-老闆臉臭的說好吧,他回去裝但搞不好各種亂裝太冒險危險了
————————————————————————————————
換好後雖然我哪裡覺得怪怪的但還是跟他說謝謝
但我回家後越想越不對勁
上來問問大神們是不是我的問題
是不是自己心態不對?
其一
討論螺帽這個一個要價格一百塊,
我是秉持著該賺還是要給對方賺
不能純看成本,還有工錢
但如果我今天掉了個螺絲請他幫我鎖上去
那你收我工錢合理,今天這個狀況本來幫我拆裝(拆裝螺絲)的工錢早就已經算進去了
那就可以討論他一個螺帽收一百塊會不會太貴了吧?
其二
他拆一拆拆崩了要顧客全額吸收這件事情
(先不討論吸收的價格,還另外有賺沒賺這件事情)
那如果我今天去換個輪胎,輪胎給我亂拆拆崩了
換變速箱油變速箱給我拆壞了
開引擎蓋蓋回去爆了
確實(現在)在這個過程中真的壞了,所以你顧客要付錢修好
(但確實維修的東西可能本來就有點年紀,但我給你之前東西是好的)
維修過程東西損壞要客人(全額)承擔這件事情到底合不合理?
——————————————————————————————————
我自己有過的經驗
技師自己汽車拆燈座把燈座拆壞(換一個原廠新的給我)
機車拆車殼維修裡面,拆下來螺帽崩了裝不回去
車行默默地洗一個洞幫我鎖回去(幫我弄到好)
也沒叫我自己出錢換那片殼
去眼鏡行洗眼鏡,過程中螺絲整個掉出來(沒螺牙)
對方也是幫我洗一個螺牙換螺絲沒收錢(弄到好)
所以下次碰到這個狀況該怎麼處理?
能保障店家的權益與顧客的權益
大家又都能接受的處理方式?
-----
Sent from JPTT on my iPad
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