業務是否都對年輕人比較冷淡? - Toyota
By Vanessa
at 2016-10-17T13:06
at 2016-10-17T13:06
Table of Contents
之前在中和環球二館做月子,中山路附近有十多個品牌車廠,一個月間各廠晃了兩三次
各廠的業務我就不多提,直接分析第一次、第二次、第三次,業務態度的差異。
大概各廠第一次走進去,對業務是新面孔,穿著拖鞋運動褲的我,就像是吃飽飯在閒晃的
Toyota、Nissan、Mazda、現代,可能是現場有多組客人的關係,我說看看而已,業務就
會去旁邊介紹其他組客人。
Audi、BMW、Jaguar & Land Rover、Lexus、SUBARU、PEUGEOT,看車子的人較少,
我說看看而已,業務仍很認真解說,有的會準備茶水。
第二次進去,有些業務會比較機靈,發現我來不只一次,當然不會是Toyota,依舊很忙,
發現我不只來一次的業務,會開始有點黏,我說只是經過看看,仍一直在旁邊不會走開。
第三次進去,我看到業務的眼睛都發亮了,除了Toyota,其他廠會開始詢問我預算多少,
變的相當多話,可惜我真的只是吃飯走走經過。
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心得
在客人數多的品牌車廠,業務會挑他們覺得成交機率高的人介紹,像是一家子來看
車之類,像我這種在閒晃的會感覺冷漠許多。
在比較高價位,客人數少的品牌,就算我穿拖鞋運動褲進去,也會感覺到業務的熱情。
畢竟他們沒有客人能選擇,也不敢得失每一位客人。
※ 引述《anhsuan (象魂不滅)》之銘言:
: 家裡有打算要換SUV
: 所以前兩天跟老婆先跑去展場看RAV4
: 但迎面來的男業務卻臉臭臭的
: 問他一些問題也很冷淡感覺不太想回答
: 旁邊另一個業務就跟一個中年人介紹神A介紹得很起勁
: 原本看車的興致就少了一半
: 究竟是因為客人較年輕所以他覺得我看好玩得而已?
: 還是純粹是每個業務方式不同?
: 還是如版友所說業績太好不缺我家這客戶?@@
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