[轉發]SIENTA 開出門五分鐘引擎炸掉 - 保養
By Jessica
at 2018-11-19T23:59
at 2018-11-19T23:59
Table of Contents
轉發自 Mobile01
連結:SIENTA 開出門五分鐘引擎炸掉 http://www.mobile01.com/topicdetail.php?f=26
4&t=5637290
原文如下:
大家好小弟的車子是頭又大的SIENTA,2017年5月份購入,2018/10/06損壞,里程15000公里
左右,新車原廠購入,原廠換油保養,無改裝任何場外物品,車子損壞前2018/10/02號進場做
基本保養,T35定保,換原廠黑油,節氣門清洗,保養完之後開了100多公里直到2018/10/06號
早上6點多出門後5分鐘路程左右,忽然聽到卡一聲,車子滑行路邊查看,漏黑油了
https://i.imgur.com/BdAK3Ry.jpg
之後打電話給拖車,麻煩他拖到原廠保養廠,車子上架之後原廠接待的人員就請我過去看,
現場一個技師,一個副主任,兩個就跟我說,我這個是外力撞擊,因為引擎本體破了三個洞,
說是人為沒有保固
https://i.imgur.com/yqOkafb.jpg
之後我就請原廠報價維修費用之後,技師當場有跟我說,引擎料件如果確定維修,叫來之後
不能退款,我就說回家考慮看看,回家後PO了我車子壞掉進場的照片在SIENTA車子社團,過
沒幾分鐘,原廠廠長就打電話來,說了一堆,意思就是說,總部人員有看到我的PO文,我車子
在問題原因還沒明確之前,不要讓太多人去討論,損害公司的名譽之類的,我說好,當下就關
閉了社團的留言功能,之後原廠說要自行拆解做釐清的檢查,其中有提到說會錄影存證等等
,我說好,之後2018/10/22號原廠派了一個代組長,一個資深專員,南都的技術長,當場引擎
拆解之後告知我說原因是因為"液態壓縮"導致連桿彎曲,敲破汽缸壁,人為因素沒有保固
https://i.imgur.com/qL7PQ8P.jpg
https://i.imgur.com/LtHmRm9.jpg
原廠拆解的時候,因為我什麼都不懂,現場我只看到他們拆到我這個活塞的部分,用一個事
後我朋友告訴我,他們用量胎紋的儀器去測量我的活塞高低,去做所謂的判斷,當天引擎部
分只拆解到活塞這邊
https://i.imgur.com/JQ70ZDf.jpg
之後說會做一份報告,要傳上去總部,我就要求一份報告給我,原廠廠長還打電話去詢問能
不能一份給我,報告大致內容如下
https://i.imgur.com/9GCgk0n.jpg
https://i.imgur.com/oDTfh4A.jpg
https://i.imgur.com/lsKorfi.jpg
https://i.imgur.com/D0UKqq4.jpg
https://i.imgur.com/qYHUh7q.jpg
這份報告我拿給許多朋友看,包括專業技師,其他車廠的組長,他牌的副廠長,自營的車場朋
友,看了這份報告,看了報告之後都跟我說你這份報告,上面疑點也太多了,完全都沒有提到
重點,一直到今天下午約了廠長,我以為要協商什麼的,結果去了之後,廠長只是告訴我,原
廠判斷報告就是"液態壓縮"屬於人為因素,沒有保固要自費,我當下有跟廠長提到這個判決
我沒辦法接受,我今天拆掉我車牌,明天要拿去監理站辦理停駛,之後會去消基會找消保官
尋求幫助
今天在跟廠長談話的時候,提出許多疑問點,包括之前所說的要錄影存證也沒有,這點沒有
給我任何回覆,之後廠長的主要意思就是說,我車子之前可能有去涉水,導致我的連桿"輕微
"受損,長期開下來之後2018/10/06號才爆發,導致損壞,在連桿"輕微"受損的狀態之下,完
全沒有辦法察覺,也就是說我2018/10/02號進場保養之前,車子已經有受損,所以原廠保養
時候也沒辦法發現
我今天發這篇文章,我是想請問有沒有專業的技師,或是專員,可以讓我了解我車子到底發
生什麼原因,我自己用壞的我心甘情願花錢維修,但是要我花這個錢,去維修一個不清不楚
的東西我實在是吃不下去
附上進場保養單據
https://i.imgur.com/tPrkl7K.jpg
很難得看到T牌新車就炸引擎
原廠似乎認為是人為因素
各位看官覺得如何呢?
--
連結:SIENTA 開出門五分鐘引擎炸掉 http://www.mobile01.com/topicdetail.php?f=26
4&t=5637290
原文如下:
大家好小弟的車子是頭又大的SIENTA,2017年5月份購入,2018/10/06損壞,里程15000公里
左右,新車原廠購入,原廠換油保養,無改裝任何場外物品,車子損壞前2018/10/02號進場做
基本保養,T35定保,換原廠黑油,節氣門清洗,保養完之後開了100多公里直到2018/10/06號
早上6點多出門後5分鐘路程左右,忽然聽到卡一聲,車子滑行路邊查看,漏黑油了
https://i.imgur.com/BdAK3Ry.jpg
之後打電話給拖車,麻煩他拖到原廠保養廠,車子上架之後原廠接待的人員就請我過去看,
現場一個技師,一個副主任,兩個就跟我說,我這個是外力撞擊,因為引擎本體破了三個洞,
說是人為沒有保固
https://i.imgur.com/yqOkafb.jpg
之後我就請原廠報價維修費用之後,技師當場有跟我說,引擎料件如果確定維修,叫來之後
不能退款,我就說回家考慮看看,回家後PO了我車子壞掉進場的照片在SIENTA車子社團,過
沒幾分鐘,原廠廠長就打電話來,說了一堆,意思就是說,總部人員有看到我的PO文,我車子
在問題原因還沒明確之前,不要讓太多人去討論,損害公司的名譽之類的,我說好,當下就關
閉了社團的留言功能,之後原廠說要自行拆解做釐清的檢查,其中有提到說會錄影存證等等
,我說好,之後2018/10/22號原廠派了一個代組長,一個資深專員,南都的技術長,當場引擎
拆解之後告知我說原因是因為"液態壓縮"導致連桿彎曲,敲破汽缸壁,人為因素沒有保固
https://i.imgur.com/qL7PQ8P.jpg
https://i.imgur.com/LtHmRm9.jpg
原廠拆解的時候,因為我什麼都不懂,現場我只看到他們拆到我這個活塞的部分,用一個事
後我朋友告訴我,他們用量胎紋的儀器去測量我的活塞高低,去做所謂的判斷,當天引擎部
分只拆解到活塞這邊
https://i.imgur.com/JQ70ZDf.jpg
之後說會做一份報告,要傳上去總部,我就要求一份報告給我,原廠廠長還打電話去詢問能
不能一份給我,報告大致內容如下
https://i.imgur.com/9GCgk0n.jpg
https://i.imgur.com/oDTfh4A.jpg
https://i.imgur.com/lsKorfi.jpg
https://i.imgur.com/D0UKqq4.jpg
https://i.imgur.com/qYHUh7q.jpg
這份報告我拿給許多朋友看,包括專業技師,其他車廠的組長,他牌的副廠長,自營的車場朋
友,看了這份報告,看了報告之後都跟我說你這份報告,上面疑點也太多了,完全都沒有提到
重點,一直到今天下午約了廠長,我以為要協商什麼的,結果去了之後,廠長只是告訴我,原
廠判斷報告就是"液態壓縮"屬於人為因素,沒有保固要自費,我當下有跟廠長提到這個判決
我沒辦法接受,我今天拆掉我車牌,明天要拿去監理站辦理停駛,之後會去消基會找消保官
尋求幫助
今天在跟廠長談話的時候,提出許多疑問點,包括之前所說的要錄影存證也沒有,這點沒有
給我任何回覆,之後廠長的主要意思就是說,我車子之前可能有去涉水,導致我的連桿"輕微
"受損,長期開下來之後2018/10/06號才爆發,導致損壞,在連桿"輕微"受損的狀態之下,完
全沒有辦法察覺,也就是說我2018/10/02號進場保養之前,車子已經有受損,所以原廠保養
時候也沒辦法發現
我今天發這篇文章,我是想請問有沒有專業的技師,或是專員,可以讓我了解我車子到底發
生什麼原因,我自己用壞的我心甘情願花錢維修,但是要我花這個錢,去維修一個不清不楚
的東西我實在是吃不下去
附上進場保養單據
https://i.imgur.com/tPrkl7K.jpg
很難得看到T牌新車就炸引擎
原廠似乎認為是人為因素
各位看官覺得如何呢?
--
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