新車半年保養回來,車被保養廠刮傷 - Toyota
By Candice
at 2019-12-05T17:12
at 2019-12-05T17:12
Table of Contents
想請問各位新車回原廠保養遇到的問題
12/3(二)車子請業務來家裡開去保養廠半年保
晚上車子回家後車主自行發現左後方被刮傷,立即打電話跟業務說
業務隔天跟保養廠確認確實是保養時保養廠人員造成車體刮傷的
12/4(三)再度牽回原廠,業務保證會烤漆到跟新車一樣,最快本周五可拿到車
但有可能要下週,極力要求才有可能本周五拿到車
當初跟業務反應時,業務說"不是很多單位都會這樣嗎?"
雖然說話態度不是很囂張跋扈,但是A到卻不主動告知真的是...
想請問各位大大,遇到這種情況該如何處理呢?
然後不知道烤漆是局部還是整片烤,會不會有色差...
畢竟是新車,而且是回原廠保養,並且刮傷也沒有獲得主動的告知與處理
感覺蠻傻眼的
PS.車子為TOYOTA CHR
https://imgur.com/a/lqigEnj
--
12/3(二)車子請業務來家裡開去保養廠半年保
晚上車子回家後車主自行發現左後方被刮傷,立即打電話跟業務說
業務隔天跟保養廠確認確實是保養時保養廠人員造成車體刮傷的
12/4(三)再度牽回原廠,業務保證會烤漆到跟新車一樣,最快本周五可拿到車
但有可能要下週,極力要求才有可能本周五拿到車
當初跟業務反應時,業務說"不是很多單位都會這樣嗎?"
雖然說話態度不是很囂張跋扈,但是A到卻不主動告知真的是...
想請問各位大大,遇到這種情況該如何處理呢?
然後不知道烤漆是局部還是整片烤,會不會有色差...
畢竟是新車,而且是回原廠保養,並且刮傷也沒有獲得主動的告知與處理
感覺蠻傻眼的
PS.車子為TOYOTA CHR
https://imgur.com/a/lqigEnj
--
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