有沒有遇過態度大轉彎的業務? - 汽車
By William
at 2022-06-12T21:22
at 2022-06-12T21:22
Table of Contents
為了讓人物清楚,以下簡稱
「業務A」:態度大轉彎的業務
「業務B」:最後簽約的業務
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買車能夠買到這麼不愉快,還真是初體驗!最近因買車跟福特大安的業務A聯繫上,但最後沒有跟她成交就被惡言相向,完全無法傾聽我們的聲音甚至直接封鎖非常傻眼!
先說我們覺得她是一個不錯的業務,仔細介紹車子配備,在價格上也能折讓給客人,只是萬萬沒想到最後態度一百八十度大轉變。
當天洽談該業務A提到這單會賠錢,讓我們回去後覺得應該不要殺到讓業務賠錢,想說如果幾天內該業務A很積極也繼續接洽,那這單應該是給她做了。不料又有一位業務B也願意給相同Offer,但是態度非常積極,詢問什麼幾乎秒回,反觀這個業務A已經連續兩天沒詢問我們,因此我們想說可能這單會讓她賠很多,因此算了。
結果數日後我們跟這個積極的業務B相約福特濱江再談一次,而這個業務A剛好來到濱江廠看到我們已經要簽約了,讓我們一陣尷尬。事後,我們想表達我們的歉意,私訊她(業務A)之後彷彿變了有一人,覺得我們不信任他、覺得不被尊重、說我們現在講什麼對她完全沒有用、說我們怎麼想跟她無關、嗆我們不懂這個行業,不要以為沒讓她賠錢是好的
。試問,所以這種情況我跟業務B簽約前,客人要先私訊給所有談過的業務才叫尊重業務?本先只是想要表達我們的歉意,卻被冷嘲熱諷一頓。只有成交才會笑臉迎人,對於不買的客人就變另一個樣子又不傾聽客人聲音的業務,這樣對嗎?
“你要吃到你們那一天那個價格
我講了多久跟主管要的多久
甚至賠了$7000進去吃
為了給你們你要的單”
我們當天回家討論也覺得不要讓業務賠錢
最後沒成交僅是因為覺得她好像沒很積極...
可是她完全聽不進去
還嗆我們不要以為讓她沒賠錢叫做對他好
嗆我們不懂汽車這個行業
這個業務A也說成交本來就是緣分
可是表現的好像不是這個樣子
我們花費心思想跟她說為什麼沒有跟她簽約的原因
但,她完全聽不進去
“想說你這樣說就不對了
我從頭到尾都沒有不聽你們的聲音吧
是你們先不跟我討論也不跟我說一聲
就直接跑去簽約
你們也沒尊重過我嗎”
原來我們應該先通知他今天要去跟業務B簽約......?
“不用解釋你們的好意我心領了”
“剩下的相關問題,找他吧”
“哈哈哈哈老實說你們怎麼想跟我也沒有關係”
“那是你們的事”
”還好我不是你們的業務”
“你們應該很慶幸”
就把客人給封鎖了。
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