特斯拉決定召回2018以前的S/X多媒體晶片 - 特斯拉

原文連結：
"Tesla finally 'voluntarily' recalls Model S/X with touchscreen problem after
getting arm twisted by NHTSA - Electrek"
https://electrek.co/2021/02/02/tesla-will-finally-voluntarily-recall-model-s-
x-touchscreen-problem-arm-twisted-nhtsa/amp/

原文內容：
Tesla announced that it will finally “voluntarily'” recall all Model S and M
odel X vehicles with touchscreen problems due to the eMMC issue in the media u
nit after getting pressured by NHTSA to do so.

特斯拉宣布主動召回 NHTSA 所施壓的 Model S 和 Model X 觸控螢幕多媒體晶片問題。

Tesla eMMC defect
特斯拉多媒體晶片缺陷

Owners of older Tesla Model S and Model X vehicles have been reporting some is
sues with their MCUs.

舊有 Model S 與 Model X 車主最近幾年開始發現車上的媒體控制器（車機）會出現問題
。

The touchscreen becomes less responsive, the power-up time becomes longer, the
screen freezes and has to be rebooted, or there is even total failure of the
MCU unit.

觸控螢幕會反應變慢，啟動時間變長，螢幕當機必須重開或是完全沒反應。

Some owners believe that it is a problem with the embedded multimedia-card mem
ory (eMMC) in the MCU and that it is being overwritten to the point of failure
.

有些車主覺得這是車機上的多媒體記憶體重複覆寫太多次造成失效。

It has been known as the “eMMC failure” problem.

通稱「多媒體晶片失效」。

Tesla introduced a new MCU in 2018 that doesn’t have the same problem, but ow
ners of older (2012 to March 2018) vehicles are still experiencing the problem
and having to replace the unit out of warranty, despite seeing Tesla’s mista
ke as the source of the problem instead of a normal issue that occurs over tim
e.

特斯拉在2018啟用了新版的車機，解決了這個問題，但舊款（2012-2018）的車依然有這
問題且可能過保才發生，但這應該算是特斯拉的問題而不是正常耗損。

Last year, the National Highway Traffic Safety Administration?(NHTSA) said tha
t it has launched an official investigation into the matter, and earlier this
month, the regulators officially asked Tesla to recall the affected vehicles.

去年美國國家高速公路安全局 NHTSA 宣布會啟動正式調查，結論是上個月開始要求特斯
拉做召回。

The agency confirmed that it met with Tesla over the issue and evaluated all t
he information, but it determined that losing capacity of the MCU is a safety
issue since a lot of important functions go through the system such as windshi
eld defogging, audible chimes, and even turn signals can be impacted.

當局有跟特斯拉接洽並確認此項問題然後評估過資料，認為這算是一個安全問題，因為很
多系統包括前擋除霧、各種警示音、還有方向燈可能被受影響。

The automaker confirmed to the agency that there’s a defect rate of up to 30%
on some built months ago, and that eventually all media units will break over
the eMMC overwriting problem.

特斯拉跟當局確認過某些舊款的失效率高達30%，而所有的晶片如果時間無限拉長，最終
還是會因覆寫太多次失效。

Tesla has been resisting the recall by trying to offer an extended warranty, a
nd as we recently reported, we believed it was likely that NHTSA ended up forc
ing it on the automaker.

特斯拉之前想靠加長保固來避免召回，但最後還是被 NHTSA 要求召回。

Tesla finally recalls the Model S and Model X over the issue
特斯拉終於決定啟動此問題的召回

Today, Tesla started contacting owners of Model S and Model X vehicles with th
e problematic eMMC to confirm that there’s going to be a recall:

今日特斯拉開始通知相關的 Model S 與 Model X 車主有關此召回的訊息：

Tesla has decided to voluntarily recall certain Model S and Model X vehicles b
uilt before March 2018 that are equipped with an 8GB embedded MultiMediaCard (
eMMC) in the media control unit because the eMMC may malfunction due to accumu
lated wear. Our records show that you own a Model S or Model X affected by thi
s recall.

特斯拉決定主動召回 2018 年三月以前製造，配有 8GB 多媒體晶片車機的 Model S 與 M
odel X，因為多媒體晶片可能因為累積耗損而故障。我們的資料顯示您為此次召回的車主
。

In the email obtained by Electrek, Tesla confirmed that it recently pushed a s
oftware update that helped retain most of the functionalities that were the ma
in concerns for NHTSA.

電車網媒 Electrek 得到的郵件顯示，特斯拉已經發出了一個軟體更新，能緊急恢復 NHT
SA 所擔心會因為這個晶片失效可能影響的功能。

Tesla wrote:
特斯拉寫：

If your vehicle is operating software release 2020.48.12 or newer and the eMMC
malfunctions, then the rearview backup camera will remain available, the ext
erior turn signal lighting will remain functional, and the windshield defoggin
g and defrosting controls will automatically default to a preset cabin tempera
ture to ensure windshield visibility. If your vehicle is operating software ol
der than 2020.48.12 and the eMMC malfunctions, then you may lose these functio
nalities. Please ensure that your vehicle is operating software release 2020.4
8.12 or a newer release. To find your current software release, complete an up
date or review a list of possible malfunctions, please visit our Support page.
If the touchscreen is unavailable, then please perform a shoulder check and u
se your mirrors to back up safely.

如果您的車使用的軟體版本為2020.48.12或更新，當多媒體晶片失效時，您的後鏡頭會持
續顯示，方向燈也會繼續正常運作，除霧與除霜功能會自動設定在一個預設的溫度。如果
您的車上軟體版本是2020.48.12之前的，您可能會在晶片失效後失去這些功能。請確保軟
體更新到2020.48.12或之後的版本。如果您需要協助找軟體版本資訊、完成更新、或是了
解可能發生的問題，請到我們的支援網頁。如果您的觸控螢幕已經失效，請靠轉頭以及各
種後視鏡來安全地倒車。

However, the automaker is still going to perform a recall on the defective par
t.
但特斯拉依然會召回這個瑕疵零件。

Tesla writes in the email to affected owners:
特斯拉給相關車主的郵件裡也寫了：

Additionally, Tesla will upgrade, free of charge, the eMMC on your vehicle wit
h an enhanced 64GB eMMC. There is no need at this time to contact us as we wil
l notify you when the parts become available. We kindly ask that you do not sc
hedule a service appointment unless you receive a vehicle alert signaling memo
ry storage device degradation or are actively experiencing a persistent blank
center display that does not recover after restarting the touchscreen. If youa
lready paid for repairs that addressed the condition covered by this recall, y
ou may be eligible for reimbursement. Tesla will share details about reimburse
ment and eligibility by the end of March 2021.

另外，特斯拉會免費幫您升級多媒體晶片到新款 64GB 版本。目前您不需要主動聯絡我們
。
當這個升級有備料到廠時，我們會主動聯絡您。除非您的車上主動顯示晶片需要更換，或
是螢幕已經閃爍不停或是停止作用而重啟無法解決，否則不需要回廠。如果您曾經為了換
晶片而付費，您可能可以得到退費。特斯拉會在今年三月底以前公布退費的細節。

There could be over 100,000 Model S and Model X vehicles to be recalled.

此次召回的 Model S 與 Model X 可能超過十萬台。

However, the automaker has also been offering complete MCU upgrades, which fix
es the problem and gives owners more features, and that could result in lower
recalls.

不過，特斯拉也有在賣車機升級，除了解決晶片問題也會順便讓舊款車得到新款的功能，
如車上遊戲、YouTube/Netflix/Twitch、哨兵模式、行車記錄器、支援 5GHz WiFi 等。
有升級的車主就不需要召回，所以可能會減少最後被召回的數量。


心得/說明：(30字以上)
美國終於還是召回了，不過竟然還是有軟體更新能讓晶片失效不影響駕駛，請大家趕快更
新到2020.48.12。至於台灣特斯拉方面目前還沒有消息。我自己的車是比這次召回還新，
不會在召回範圍之內。

＊轉錄新聞/情報，必須附上原文及網址連結及心得或意見30字(不含標點符號)＊

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